Department Computer Support Specialist 3 - Sheriff's Office

Pierce County; Tacoma (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Pierce County Sheriff's Office IT Unit is seeking a supervisory level IT professional to oversee a team of Department Computer Support Specialist 2 staff. The role involves coordinating activities, planning budgets, and advancing department technology services in a non-remote, in-person setting in Tacoma, WA.

Highly valued are strong leadership, detail orientation, and the ability to collaborate across county offices.

Qualifications

• Bachelor degree required in a related field.
• Three or more years of information technology applications and systems experience required.
• U.S. citizenship, lawful permanent resident or DACA recipient, and ability to speak/read/write English as required by RCW 41.14.100.
• Ability to pass Pierce County Sheriff's Office background investigation including drug screen, fingerprinting, behavioral assessment and polygraph.

Responsibilities

• Supervise and coordinate activities of a designated unit consisting of a minimum of 2.0 FTE; determine work procedures, prepare work schedules and determine methods for expediting workflow; assign, review and approve the work of subordinate IT staff.
• Investigate grievances involving subordinates and recommend resolution; recommend promotions and disciplinary actions; approve leave requests, and overtime; assure adequate coverage during staff absences.
• Conduct performance evaluations and develop performance measures and standards.
• Implement and support department technology services.
• Monitor and prioritize workload of departmental IT staff.
• Maintain effective communication with department staff to facilitate and ensure adherence to technical related policies and procedures.
• Ensure coordination of software and hardware deployments within the department while maintaining IT Division standards.
• Plan implementation of new systems; oversee hardware/software implementation, testing. Research and implement software solutions.
• Work with IT Division of Finance to plan for IT infrastructure in new or remodeled buildings and workspaces.
• Develop and prepare annual departmental IT budget. Research, plan, and budget for equipment and supplies.
• Approve requisitions for departmental IT purchases. Research and purchase computer equipment and supplies.
• Advise management on departmental IT needs. Act as a liaison between Information Technology and the assigned department to communicate county-wide IT direction.

Education

Bachelor of Arts or Bachelor of Science in computer science, data processing, education, public or business administration, engineering, or related field

Job description

Why It's a Great Department:

Pierce County Sheriff’s Office is a “full-service agency” that provides law enforcement, jail, court security, and civil processing services to all areas of unincorporated Pierce County.

The Sheriff’s Office is comprised of 638 commissioned law enforcement and corrections staff and 67 civilian personnel. Together, these dedicated employees support our 3 bureaus, including Administrative Services, Patrol and Corrections.

You will join the IT Unit located at the Sheriff’s Office Soundview Building on 35th and Pacific Avenue in Tacoma, WA. Your schedule will be split between the Soundview Building and the South Hill Precinct located at 160th St and Meridian. This is not a remote or hybrid position as employees are expected to work from one of the Sheriff’s Office locations. This is a new supervisory position overseeing the work of two Department Computer Support Specialist 2 positions. We encourage you to learn more about our department by clicking here.

Why It's a Great Opportunity:

A career with the Pierce County Sheriff’s Office is your opportunity to make a difference in people’s lives every day as each employee plays a role in supporting our mission to protect life and property, uphold rights, and work in partnership to build strong, safe communities.

This rewarding and vital position provides a broad range of technical support to departmental staff in the Information Technology related areas of desktop support, hardware and network setup, testing, security, inventory, and troubleshooting.

The IT Unit consists of two supervisors and six Department Computer Support Specialist 2s. The team works day shifts, Monday – Friday, in the office and in various locations.

Come join the Pierce County Sheriff's Office IT Unit!

How to be Successful in the Role:

A successful candidate will join the team with the ability to exercise good judgement, collaborate, stay focused during disruptions, provide attention to detail, multi-task, and positively engage with employees in the Office, County and various other agencies. This person will provide excellent customer service to internal and external customers. Must be able to work independently and as a team member to complete IT projects. A willingness to learn and a desire to help and support your co-workers in a fast-paced environment will be the key to your success.

Your Future in this Role:

You will gain a broad knowledge of the departmentand have access to LinkedIn Learning to further your growth. You will have the opportunity to learn new and innovative systems and technology supporting law enforcement and corrections.

ESSENTIAL FUNCTIONS:

• Supervise and coordinate activities of a designated unit consisting of a minimum of 2.0 FTE; determine work procedures, prepare work schedules and determine methods for expediting workflow; assign, review and approve the work of subordinate IT staff.
• Investigate grievances involving subordinates and recommend resolution; recommend promotions and disciplinary actions; approve leave requests, and overtime; assure adequate coverage during staff absences.
• Conduct performance evaluations and develop performance measures and standards.
• Implement and support department technology services.
• Monitor and prioritize workload of departmental IT staff.
• Maintain effective communication with department staff to facilitate and ensure adherence to technical related policies and procedures.
• Ensure coordination of software and hardware deployments within the department while maintaining IT Division standards.
• Plan implementation of new systems; oversee hardware/software implementation, testing. Research and implement software solutions.
• Work with IT Division of Finance to plan for IT infrastructure in new or remodeled buildings and workspaces.
• Develop and prepare annual departmental IT budget. Research, plan, and budget for equipment and supplies.
• Approve requisitions for departmental IT purchases. Research and purchase computer equipment and supplies.
• Advise management on departmental IT needs. Act as a liaison between Information Technology and the assigned department to communicate county-wide IT direction.

Click on Department Computer Support Specialist 3 for a classification/job description with a more detailed list of essential functions, competencies, physical demands and working conditions/environment.

MINIMUM REQUIREMENTS TO APPLY:

• A Bachelor of Arts or Bachelor of Science degree in computer science, data processing, education, public or business administration, engineering, or related field AND
• Three or more years of information technology applications and systems experience is required.
• Additional education or experience may substitute for the recruiting requirements.
• United States citizenship, lawful permanent resident or DACA recipient, and the ability to speak, read and write the English language as required by RCW 41.14.100.
• Ability to successfully complete a Pierce County Sheriff's Office background investigation, which will include a drug screen, fingerprinting, behavioral assessment and polygraph, is required prior to hire.
• A valid Washington State driver's license is required and must be maintained.

ASSESSMENT PROCESS for DEPARTMENT COMPUTER SUPPORT SPECIALIST 3

• After you have submitted your application and it has been determined that you meet the requirements for the position, your answers to the supplemental questions will be scored according to established criteria.
• Please describe in detail your past work experience and education in the supplemental questions. Please be specific and detailed in your answers, so that enough information is provided to be evaluated. Incomplete information will result in a lower score or rejection of your application. You must score 70% or better to continue in the process.
• Applicants passing the written assessment will be placed on the employment register.
• Prior to appointment, a thorough background investigation will be conducted consisting of, but not limited to personal history statement, personal interviews, employment check, professional and personal reference checks, criminal and credit checks, polygraph examination and a drug screen.
• Veteran's preference will be granted in accordance with RCW 41.04. If you are eligible to have veteran's scoring criteria applied to your assessment score, you must submit a copy of Copy 4 of your DD214 or separation/discharge documentation with your application.
• Candidates will be referred from the list to fill vacant positions occurring within one (1) year from the date the name is placed on the list.

• If you have a question about this opportunity, please email Civil Service at [e-mail] and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application or need this job announcement in an alternative format may call Human Resources at [phone], at least two days prior to the need.

ATTENTION: All communication from Pierce County Civil Service is sent by email using the email address listed on your application. This may include communication that contains confidential or private information such as exam results and reasons for removal, etc. You are responsible for keeping your email address updated.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place people are proud to call home?