Computer Systems Business Analyst 1 - Limited Duration

Pierce County Washington; Tacoma (WA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Pierce County seeks a Computer Systems Business Analyst I to bridge business operations and technology, supporting system configuration, testing, workflow analysis, and documentation. You will collaborate with County IT and stakeholders, assist with software enhancements, and provide technical support for departmental systems and access needs.

The role emphasizes strong communication, organization, and relationship-building across staff, leadership, and vendors to ensure projects meet timelines

Qualifications

• Associate’s degree in business analysis, business, or related field is required.
• Two or more years of computer systems business analyst experience.
• Strong communication and documentation skills are essential.
• Experience supporting departmental systems, user accounts, hardware, and desktop needs.

Responsibilities

• Assist with tracking, testing, and troubleshooting software issues and enhancements.
• Gather department requirements for new or enhanced application features.
• Coordinate project timelines and testing of changes.
• Create and run queries for reports and statistical analysis.

Skills

System analysis

Requirements gathering

Testing

Stakeholder coordination

Education

Associate’s degree in BA

Tools

SQL

Visio

Microsoft Office

Job description

This is a hybrid position with three (3) days remote, based on business needs

Why It's a Great Opportunity:

As a Computer Systems Business Analyst I, you’ll play a key role in supporting the Clerk’s Office by serving as a liaison between business operations and technology. Responsibilities include system configuration, testing, workflow and business process analysis, process mapping, documentation, reporting, training, and assisting with software enhancements and troubleshooting. You’ll review business requirements, conduct research, coordinate with County IT and stakeholders, and help support departmental technology needs, including system access and account management, hardware, systems, and desktop support, and issue resolution. Working collaboratively with staff, leadership, and cross-functional teams, you’ll help improve processes, enhance service delivery, support critical technology initiatives, and ensure projects and operational priorities are completed successfully and on schedule.

This limited-duration position runs through December 31, 2027, though the end date may change based on business needs.

Why It's a Great Department:

The Clerk of the Superior Court provides vital administrative services to the community by maintaining the records of all cases filed in Superior Court. We are an essential service, helping people navigate unfamiliar territory during challenging times with knowledge and empathy and creating safe spaces for county residents.

Learn more about the Clerk of the Superior Court on our website.

How to be Successful in the Role:

We are seeking a collaborative, customer-focused Business Analyst who can effectively bridge business operations and technology. Successful candidates will understand core business analysis responsibilities, including interpreting business needs, analyzing processes, identifying opportunities for improvement, gathering and documenting requirements, and translating business needs into clear, practical solutions. The ideal candidate adapts quickly, is highly organized, and is skilled at building strong working relationships with staff, leadership, County IT, vendors, and other stakeholders, both technical and non-technical. Strong communication, problem-solving, and documentation skills are essential, along with the ability to manage multiple priorities and provide technical support for departmental systems, user accounts, hardware, and desktop-related needs. Success in this role comes from balancing technical expertise with exceptional customer service, attention to detail, and a commitment to helping the department achieve its operational goals.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Supervisors, teams, and the admin team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through our leadership classes, robust online learning, and other training opportunities throughout your career to ensure your success. This position offers multiple career growth and promotional opportunities in Pierce County to build on a great career.

Core Daily Responsibilities:

• Assist with tracking, testing, and troubleshooting software development issues and enhancement requests.
• Gather department requirements for new or enhanced application software features.
• Coordinate project timelines.
• Test changes and enhancements to software application systems (including creating documents and test scripts, manually updating document status and tables, and testing functionality).
• Create, maintain, and run queries for reports and statistical analysis.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

• Additional education or experience may substitute for the recruiting requirements.
• A resume and cover letter are required for this position. Applications without a resume and cover letter will not be considered.
• An Associate’s degree in business analysis, business, or related field AND
• Two or more years of computer systems business analyst experience is required.

Special Requirements and/or Qualifications:

• Some positions may require a valid driver’s license.

Our Recruitment Practices:

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position.

Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.

During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.

Applicants whose qualifications most closely align with the County’s needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.

Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.

Our Welcoming Workplace Commitment:

Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.

Guided by the County Executive’s Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.