Department Computer Support Specialist 2 - Sheriff's Office

Pierce County; Tacoma (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Pierce County Sheriff’s Office IT Unit in Tacoma, WA is seeking a Department Computer Support Specialist 2 to provide desktop support, hardware and network setup, testing, security, inventory, and troubleshooting across multiple computing platforms. The ideal candidate has a Bachelor's degree in a related field and at least two years of IT experience; U.S.

citizenship or eligible status; ability to pass a background check and drug screen; and a valid Washington driver's license.

Qualifications

• Bachelor's degree in computer science, data processing, education, business or public administration, engineering, or related field.
• Two or more years of information technology applications and systems experience.
• United States citizenship or eligible status and ability to speak/read/write English as required.
• Ability to pass Pierce County Sheriff's Office background investigation and drug screen.
• Valid Washington State driver's license.

Responsibilities

• Implement and support department technology services to maintain computer systems.
• Troubleshoot and resolve issues related to workstations and hardware/software across computing platforms.
• Recommend technology solutions based on research and IT standards.
• Manage login accounts in central systems (Active Directory, email, SUN).
• Set up and configure PCs, laptops, and hardware for staff.
• Upgrade software and apply patches; test applications; research solutions.
• Set up project timelines with departmental staff.
• Maintain inventory of computer equipment and supplies.
• Develop and provide user training for staff.

Education

Bachelor's degree in computer science or related field

Tools

Active Directory

Email systems

SUN

Job description

Why It's a Great Department:

Pierce County Sheriff’s Office is a “full-service agency” that provides law enforcement, jail, court security, and civil processing services to all areas of unincorporated Pierce County.

The Sheriff’s Office is comprised of 638 commissioned law enforcement and corrections staff and 67 civilian personnel. Together, these dedicated employees support our 3 bureaus, including Administrative Services, Patrol and Corrections.

You will join the IT Unit located at the Sheriff’s Office Soundview Building on 35th and Pacific Avenue in Tacoma, WA. Your schedule will be split between the Soundview Building and the South Hill Precinct located at 160th St and Meridian. This is not a remote or hybrid position as employees are expected to work from one of the Sheriff's Office locations. We encourage you to learn more about our department by clicking here.

Why It's a Great Opportunity:

A career with the Pierce County Sheriff’s Office is your opportunity to make a difference in people’s lives every day as each employee plays a role in supporting our mission to protect life and property, uphold rights, and work in partnership to build strong, safe communities.

This rewarding and vital position provides a broad range of technical support to departmental staff in the Information Technology related areas of desktop support, hardware and network setup, testing, security, inventory, and troubleshooting. The IT Unit consists of two supervisors and six Department Computer Support Specialist 2s. The team works day shifts, Monday - Friday, in the office and in various locations.

Come join the Pierce County Sheriff's Office IT Unit!

How to be Successful in the Role:

A successful candidate will join the team with the ability to exercise good judgement, collaborate, stay focused during disruptions, provide attention to detail, multi-task, and positively engage with employees in the Office, County and various other agencies. This person will provide excellent customer service to internal and external customers. Must be able to work independently and as a team member to complete IT projects. A willingness to learn and a desire to help and support your co-workers in a fast-paced environment will be the key to your success.

Your Future in this Role:

You will gain a broad knowledge of the departmentand have access to LinkedIn Learning to further your growth.

You will have the opportunity to learn new and innovative systems and technology supporting law enforcement and corrections.

ESSENTIAL FUNCTIONS:

• Implement and support department technology services to keep the department's computer systems maintained.
• Troubleshoot and resolve various issues related to workstations and related hardware/software on multiple computing platforms. Isolate location or level of failure and remedy per IT standards or work with IT to fix problem.
• Recommend technology solutions based on research, knowledge, and adherence to IT Division standards and documentation.
• Request login account creation, modifications, and removal from central systems such as Active Directory, email, financial systems, and SUN. Assist department staff with resetting and changing their account passwords.
• Set-up and issue PC's, laptops, and other hardware to department staff following IT Division standards.
• Upgrade software and apply patches as required. Test software applications. Research and implement software solutions.
• Set-up project timelines/plans in conjunction with other departmental staff.
• Maintain inventory of computer equipment and supplies.
• Develop and provide user training for departmental staff.

Click on Department Computer Support Specialist 2 for a classification/job description with a more detailed list of essential functions, competencies, physical demands and working conditions/environment.

MINIMUM REQUIREMENTS TO APPLY:

• A Bachelor's degree in computer science, data processing, education, business or public administration, engineering, or related field AND
• Two or more years of information technology applications and systems experience is required.
• Additional education or experience may substitute for the recruiting requirements.
• United States citizenship, lawful permanent resident or DACA recipient, and the ability to speak, read and write the English language as required by RCW 41.14.100.
• Ability to successfully complete a Pierce County Sheriff's Office background investigation, which will include a drug screen, fingerprinting, behavioral assessment and polygraph, is required prior to hire.
• A valid Washington State driver's license is required and must be maintained.

ASSESSMENT PROCESS for DEPARTMENT COMPUTER SUPPORT SPECIALIST 2

• After you have submitted your application and it has been determined that you meet the requirements for the position, your answers to the supplemental questions will be scored according to established criteria.
• Please describe in detail your past work experience and education in the supplemental questions. Please be specific and detailed in your answers, so that enough information is provided to be evaluated. Incomplete information will result in a lower score or rejection of your application. You must score 70% or better to continue in the process.
• Applicants passing the written assessment will be placed on the employment register.
• Prior to appointment, a thorough background investigation will be conducted consisting of, but not limited to personal history statement, personal interviews, employment check, professional and personal reference checks, criminal and credit checks, polygraph examination and a drug screen.
• Veteran's preference will be granted in accordance with RCW 41.04. If you are eligible to have veteran's scoring criteria applied to your assessment score, you must submit a copy of Copy 4 of your DD214 or separation/discharge documentation with your application.
• Candidates will be referred from the list to fill vacant positions occurring within one (1) year from the date the name is placed on the list.

• If you have a question about this opportunity, please email Civil Service at [e-mail] and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application or need this job announcement in an alternative format may call Human Resources at [phone], at least two days prior to the need.

ATTENTION: All communication from Pierce County Civil Service is sent by email using the email address listed on your application. This may include communication that contains confidential or private information such as exam results and reasons for removal, etc. You are responsible for keeping your email address updated.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place people are proud to call home?