Department Assistant - Coldwater - Requisition #387796

Infor; Coldwater (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Infor is seeking an Administrative Assistant for a busy medical office. You will handle clerical duties to keep the clinic organized and enable staff to focus on patient care.

You will act as the communication link between patients and clinical staff. Key duties include answering calls, greeting patients, assisting with registration, processing mail and faxes, managing schedules, verifying insurance, collecting copays, and updating demographics.

Qualifications

• Associate’s degree or equivalent preferred.
• Excellent telephone, written communication, and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining productivity.
• Experience with data extraction from multiple information systems and office software.

Responsibilities

• Answer incoming calls and route them appropriately.
• Greet patients and assist with registration and scheduling.
• Process mail and faxes; prepare EHR by scanning documents.
• Manage office supplies and inventory.
• Verify insurance eligibility and collect copays.
• Coordinate scheduling and referrals; schedule imaging when needed.
• Update patient demographics and keep charts current.
• Support quality assurance initiatives.

Skills

Excellent telephone skills

Written communication

Interpersonal skills

Multitasking

Analytical skills

Problem solving

Data extraction

Office software

Independent work

Education

Associate degree preferred

Tools

EMR systems

Job description

Job Summary: Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications: 18 years of age.

Knowledge, Skills & Abilities: Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions: Must work in a busyoffice and public environment while maintaining a friendly demeanor during all interactions withdiverse populations of physicians, nurses, patient family members,etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements: Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.