Department Assistant - Coldwater

Infor; Coldwater (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Infor in Michigan seeks a Medical Office Administrative Clerk to handle essential clerical duties and support patient care. You will answer calls, schedule appointments, check in patients, and assist with registration and insurance paperwork.

Responsibilities include processing mail, scanning EMR documents, ordering supplies, and maintaining accurate patient information. The role ensures smooth operation in a busy healthcare office and requires strong communication and multitasking skills.

Qualifications

• Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining focus and effectiveness; high productivity to support department leaders.
• Excellent analytical and problem-solving skills; experience with data extraction from multiple information systems.
• Proficiency in a variety of computer software programs and/or systems; able to work independently.

Responsibilities

• Answer incoming calls and route to proper destination; create appointments and messages on patients’ behalf.
• Greet and check in patients and visitors; assist with registration and scheduling.
• Process incoming mail and faxes; prepare Electronic Medical Records by scanning documents; manage office supplies.
• Assist patients with completing intake and insurance forms; update patient demographics and verify insurance eligibility.
• Coordinate scheduling of referrals and imaging appointments; communicate with clinical staff to gather patient information.

Skills

Telephone skills

Written communication

Interpersonal skills

Multitasking

Analytical thinking

Problem solving

Data extraction

Computer software proficiency

Independent work

Education

Associate’s degree or equivalent

Tools

Email

Electronic calendar

Word processing

Spreadsheets

Job description

Job Summary:

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications

18 years of age.

Knowledge, Skills & Abilities:

Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions:

Must work in a busyoffice and public environment while maintaining a friendly demeanor during all interactions withdiverse populations of physicians, nurses, patient family members,etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements:

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.