Department Assistant - Requisition #435873

Infor; Marshall (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Infor is seeking a front desk receptionist to greet visitors, schedule appointments, verify insurance, and support staff with daily office operations.

The role involves telephone duties, medical office familiarity, and maintaining an organized waiting area to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent.
• Ability to perform secretarial office duties.
• Typing speed of 60 words per minute and proficient with standard office equipment.
• Familiarity with electronic medical records and electronic scheduling systems.
• Previous medical office experience preferred.

Responsibilities

• Greet visitors and direct them appropriately to the right staff.
• Notify staff of visitor arrival and manage appointment flow.
• Answer phones, transfer calls, and take messages.
• Collect insurance information and verify coverage.
• Schedule, cancel, or reschedule appointments; re-appoint as needed.
• Assist in collecting co-payments at visits.
• Maintain a clean, professional office and waiting area.
• Process medical record documentation and file scans.
• Type correspondence for staff.

Skills

Secretarial duties

Typing 60 wpm

EMR familiarity

Electronic scheduling

Medical office experience

Education

High school diploma or equivalent

Tools

EMR system

Scheduling software

Job description

Job Summary

On the phone or in person, serves visitors by greeting, welcoming, and directing them appropriately. Notifies appropriate personnel of visitor arrival; maintains patient appointments by scheduling appointments for first time visits or follow up care.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Welcomes clients and helps them feel as comfortable as possible.
• Facilitates the flow of clients by notification of arrival and departure in the electronic scheduling system.
• As appropriate staff, verbally notifies staff when a client arrives for appointment.
• Answers telephone and connects caller with appropriate staff member or takes messages. Answers inquiries regarding services provided.
• Obtains insurance information and basic clinical information for prospective clients. Also verifies insurance coverage.
• Maintains appointment schedules for providers by scheduling new appointments, canceling or rescheduling appointments at client and/or provider request, and re-appointing clients at the end of their visit for upcoming sessions.
• Assists in the collection of co-payments for office visits.
• Monitors physician transcriptions and notifies physicians of outstanding medical record documentation.
• Scans and allocates paper medical record documentation to the appropriate patient medical record.
• Types correspondence from staff.
• Maintains office and waiting area in a professional, uncluttered state.

Minimum Qualifications

High school diploma or equivalent.

Knowledge, Skills & Abilities

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Physical Requirements

Constantly sit, see/visual acuity, bend/twist, talk/hear.

Working Conditions

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Marshall, 200 N. Madison, Marshall, MI 49068