Department Assistant

Infor; Marshall (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Infor is seeking a front desk receptionist in Marshall, MI to greet visitors and direct them to the appropriate staff. You will schedule first visits and follow-up appointments, verify insurance, and maintain patient records with accuracy.

The role requires 60 wpm typing, familiarity with EMR/electronic scheduling systems, and prior medical office experience. Excellent organization and professional demeanor are essential.

Qualifications

• High school diploma or equivalent required.
• Typing speed of 60 wpm required.
• Familiarity with EMR and electronic scheduling systems; priorexperience in a medical office preferred.
• Ability to operate standard office equipment.

Responsibilities

• Greet visitors and direct them appropriately; notify staff of arrivals.
• Schedule appointments for first visits, follow-ups, and reminders.
• Answer calls and route inquiries to the right staff.
• Obtain insurance and basic clinical information; verify coverage.
• Maintain and manage appointment schedules; re-appoint as needed.

Skills

Secretarial skills

Typing 60 wpm

EMR familiarity

Scheduling systems

Medical office experience

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Electronic Scheduling Systems

Job description

Job Summary:

On the phone or in person, serves visitors by greeting, welcoming, and directing them appropriately. Notifies appropriate personnel of visitor arrival; maintains patient appointments by scheduling appointments for first time visits or follow up care.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Welcomes clients and helps them feel as comfortable as possible.
• Facilitates the flow of clients by notification of arrival and departure in the electronic scheduling system.
• As appropriate staff, verbally notifies staff when a client arrives for appointment.
• Answers telephone and connects caller with appropriate staff member or takes messages. Answers inquiries regarding services provided.
• Obtains insurance information and basic clinical information for prospective clients. Also verifies insurance coverage.
• Maintains appointment schedules for providers by scheduling new appointments, canceling or rescheduling appointments at client and/or provider request, and re-appointing clients at the end of their visit for upcoming sessions.
• Assists in the collection of co-payments for office visits.
• Monitors physician transcriptions and notifies physicians of outstanding medical record documentation.
• Scans and allocates paper medical record documentation to the appropriate patient medical record.
• Types correspondence from staff.
• Maintains office and waiting area in a professional, uncluttered state.

Minimum Qualifications:

High school diploma or equivalent.

Knowledge, Skills & Abilities:

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Physical Requirements:

Constantly sit, see/visual acuity, bend/twist, talk/hear.

Working Conditions:

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Marshall, 200 N. Madison, Marshall, MI 49068