Department Assistant - Requisition #133573

Infor; Marshall (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Infor is seeking a receptionist in Marshall, MI to greet visitors, direct them to the appropriate staff, and manage appointment scheduling for new and follow-up visits.

The role involves answering phones, verifying insurance information, collecting co-pays, and maintaining patient records while ensuring a professional waiting area.

Qualifications

• High school diploma or equivalent required.
• Strong typing skills (60 wpm) and basic secretarial duties.
• Familiarity with electronic medical records and scheduling systems.

Responsibilities

• Greets visitors and directs them appropriately to the correct staff.
• Notifies staff of visitor arrivals and assists with appointment scheduling.
• Answers phone, routes calls, and handles inquiries about services.
• Verifies insurance information and collects co-pays when applicable.
• Maintains clean waiting areas and accurate patient records.

Skills

Typing 60 wpm

Office administration

Electronic medical records

Scheduling systems

Customer service

Education

High school diploma or equivalent

Job description

Job Summary

On the phone or in person, serves visitors by greeting, welcoming, and directing them appropriately. Notifies appropriate personnel of visitor arrival; maintains patient appointments by scheduling appointments for first time visits or follow up care.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Welcomes clients and helps them feel as comfortable as possible.
• Facilitates the flow of clients by notification of arrival and departure in the electronic scheduling system.
• As appropriate staff, verbally notifies staff when a client arrives for appointment.
• Answers telephone and connects caller with appropriate staff member or takes messages. Answers inquiries regarding services provided.
• Obtains insurance information and basic clinical information for prospective clients. Also verifies insurance coverage.
• Maintains appointment schedules for providers by scheduling new appointments, canceling or rescheduling appointments at client and/or provider request, and re-appointing clients at the end of their visit for upcoming sessions.
• Assists in the collection of co-payments for office visits.
• Monitors physician transcriptions and notifies physicians of outstanding medical record documentation.
• Scans and allocates paper medical record documentation to the appropriate patient medical record.
• Types correspondence from staff.
• Maintains office and waiting area in a professional, uncluttered state.

Minimum Qualifications

High school diploma or equivalent.

Knowledge, Skills & Abilities

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Physical Requirements

Constantly sit, see/visual acuity, bend/twist, talk/hear.

Working Conditions

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Marshall, 200 N. Madison, Marshall, MI 49068