Department Assistant- Home Medical Equipment- Full Time

20 Elliot Hospital of the City of Manchester; Manchester (NH); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Short-term disability

Long-term disability

Life insurance

Competitive pay

Tuition reimbursement

403(b) Retirement Savings Plan

Welliot Health Center access

Job summary

SolutionHealth in Manchester, NH is seeking a referrals coordinator to manage the new patient office, respond to requests, and schedule appointments using Epic EMR. You will handle large volumes of referrals, verify demographics and coverage, obtain medical records, and track progress at all stages.

The role requires multi-tasking, accuracy under pressure, and on-site work from 8AM to 5PM. Benefit offerings include health/dental/vision coverage, disability and life insurance, tuition

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) years of medical office-related experience.
• Proficient in Microsoft Office; proficient in Epic EMR; detail oriented with strong organizational and communication skills.

Responsibilities

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assist potential new patients and referring offices with new patient processes, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral forms following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient's demographics, hospital number, insurance, and patient history.
• conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensure records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Skills

Microsoft Office

Epic EMR

Detail oriented

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Job Description

About the Job

Independently manage the new patient office, often serving as initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services within the Health System.

What You’ll Do

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient processes, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral forms following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient's demographics, hospital number, insurance, and patient history.
• conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensure records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Who You Are

Ability to multi-task and manage competing priorities, many of which must be tracked and followed up on. Able to meet the accuracy and detail requirements for this job. Must be able to work under pressure in a consistently busy area. Ability to use independent judgment and critical reasoning to determine appropriate procedures to use or systems to access for any given situation. Must be able to work all shifts on site.

Job Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) years of medical office-related experience.
• Skills: Proficient in Microsoft Office; Proficient in navigating Epic electronic medical records; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.

Work Shift

8AM-5PM

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay and earned time accrual plan
• Tuition Reimbursement and career advancement opportunities
• 403(b) Retirement Savings Plan
• Supplemental benefits, including access to the Welliot Health Center

Equal Opportunity Employer Statement

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Company Overview

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.