Practice Manager II - Manchester Pedi and Internal Med/Pedi Raymond - Full Time

20 Elliot Hospital of the City of Manchester; Manchester (NH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision

Disability insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Competitive pay

Job summary

Elliot Health System is seeking an experienced healthcare administrator to lead the administrative operations for Elliot Hospital in Manchester, NH. The role focuses on delivering high-quality patient care while managing staffing, finances, and provider scheduling.

The position emphasizes collaboration with physicians and departments to improve efficiency, patient access, and compliance with regulatory requirements.

Qualifications

• Bachelor's Degree preferred or equivalent experience required.

Responsibilities

• Oversees daily administrative operations of EPN/EPS practices including patient interactions, and clinical workflow.
• Manages administrative and clinical staff to ensure timely completion of tasks and optimal reimbursement.
• Creates, monitors and adjusts provider schedules to maximize productivity and access.
• Monitors budget variances and participates in budgetary planning, implementation, and monitoring.
• Coordinates new employee orientation and ongoing staff training; ensures HIPAA and safety compliance.
• Completes annual performance reviews and leads staff development programs.
• Provides leadership for workflow improvement programs and ensures patient safety guidelines are followed.

Skills

Administrative leadership

Healthcare management

Education

Bachelor's degree or equivalent

Job description

Come work at the best place to give and receive care! Job Description: Position Summary: M - F 8 am - 5 pm Works under the direct supervision of the Director and within the established policies and procedures of the Elliot Hospital. Ensure the safe and cost-effective delivery of care. Provides supervision responding to the needs of patients, staff, and providers. Management of personnel, fiscal resources, delegation of responsibilities, and effective communication.

Key Responsibilities

• Oversees daily administrative operations of EPN/EPS practices including patient interactions, utilization/optimization of Epic, clinical workflow, documentation and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters.
• Manages administrative and clinical staff to ensure timely and accurate completion of tasks, customer service excellence and manages efforts to ensure optimal levels of reimbursement.
• Creates, monitors and adjusts provider schedules to maximize productivity and to increase patient's access.
• Tracks provider vacation, sick, and continuing education hours.
• Manages physician on-call schedules.
• Responsible for monitoring, developing and achieving patient experience goals.
• Oversees department staffing and tracks volume to budget projections; participates in budgetary planning, implementation, and monitoring.
• Researches and describes reasons for budget variances.
• Provides supervision of practice staff.
• Responsible for planning, assigning, and directing all office workflows.
• Fosters a cohesive culture through proactive communication, team building and timely follow through.
• Facilitates meetings of staff including regularly scheduled physician, PA/NP, clinical, front office and full section meetings as needed.
• Provides agenda's, minutes and follow-up communication as required.
• Coordinates and completes new employee orientation, ongoing staff and provider training, and annual competency and compliance training.
• Supports clinical practice and patient care compiling data needed for quality improvement and for provider contract requirements.
• Supports marketing and outreach efforts to raise awareness and cultivate new business.
• Updates EHS website as needed.
• Contributes to the successful implementation of health system improvement projects.
• Responsible for ordering supplies and completing check requisitions for continuing medical education (CME) reimbursement.
• Participates in preparation of budget, monitors budget variances and implements or makes recommendation for improvement.
• Provides administrative leadership to other EPN/S departments (on a limited, temporary or extended basis) upon request and as appropriate/possible.
• Completes and delivers annual performance reviews for clinical and administrative staff.
• Provide ongoing feedback and implement performance improvement plans as needed.
• Works with Medical Directors to prepare and execute provider annual reviews as appropriate.
• Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory guidelines, including HIPAA, OSHA, Joint Commission and infection prevention policies and procedures.
• Ensures employees adhere to patient safety guidelines, confidentiality requirements, and ensure high levels of customer service.
• Responsible for professional development of staff.
• Implements staff training and development programs.
• Provides leadership of workflow improvement programs.
• Ensures timely and thorough completion of payment and EOD balancing, FTE Request, Open Encounter Reports, Office WQ's, Office Charge Review WQ's (EPS), and charge reconciliation.
• Completes referral, access, scheduling, testing and financial reports as needed.
• Approve provider time sheets, process CME, IT and other requests.
• Completes other duties as assigned.

Education & Experience

• Education: Bachelor's Degree preferred or equivalent experience required.
• Experience: Previous healthcare management, billing, clinical, technical and/or reimbursement experience required.
• Certification/Licensure: Membership in professional organization encouraged.
• Software/Hardware: N/A

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Shift: First Shift

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.