Department Administrator, Clinical

University of Miami; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

The University of Miami/UHealth Department of Surgery seeks a Full Time Department Administrator, Clinical to provide administrative leadership for a defined functional area. You will develop policies and procedures, manage department operations, coordinate surgical scheduling, and monitor financial and productivity reports to support strategic goals.

Collaborating with faculty, staff, and external partners, you will promote high-quality patient care, ensure regulatory compliance, and drive

Job description

Department Administrator, Clinical

The University of Miami/UHealth Department of Surgery has an exciting opportunity for a Full Time, Department Administrator, Clinical to work in Miami.

Core Job Summary

The Department Administrator, Clinical performs administrative work in conjunction with other department administrators to provide leadership to a specific functional area in the organization.

Core Responsibilities

• Develops policies and procedures for department operations and ensures compliance.
• Develops and maintains systems for managing and reporting the department's activities.
• Maintains close liaison and positive working relationships with faculty, staff, and all other employees interfacing within the department.
• Provides leadership in developing business strategies and tactics to support the goals of the department and overall Health System strategic plans for market growth and development.
• Guides managers in developing skills and implementing performance management practices.
• Supports professional development of the workforce.
• Monitors staff and physician satisfaction.
• Provides administrative oversight to the division's practices, supporting the employment of the quality improvement process in improving operations.
• Directs the planning and strategic formation of clinical program goals.
• Analyzes and reviews financial and productivity reports.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Oversees satellite offices making sure all practices meet regulatory compliance, access metrics, space utilization, and staffing support.
• Supervises surgical scheduling personnel, manages workflows, and develops department policies.
• Oversees daily, weekly, and monthly OR, procedural suite, and ambulatory surgery schedules, maximizing block utilization.
• Ensures proper pre-operative tests, clearances, and pre-admission assessments are scheduled and completed.
• Analyzes scheduling data, reports, and metrics to identify trends, improve efficiency, and reduce delays.
• Acts as the primary contact for surgeons, nurses, and anesthesia to confirm, change, or cancel cases.
• Optimizes the patient flow assuring exceptional customer service and patient satisfaction.
• Develops and implements a comprehensive plan to improve patient access to physician and hospital services.
• Defines goals and objectives for various clinical divisions and satellite offices regarding growth, fiscal plan, patient care revenue and collections, staffing support requirements and policies.
• Develops and implements a comprehensive plan to improve patient access to physician and hospital services.
• Establishes policies to appropriately and effectively support high quality, highly satisfied and cost-effective patient care in accordance to University policies. Responsible for the overall efficient utilization of all clinical staff and ancillary service areas
• Responsible for tracking and resolving all patient/physician/staff complaints in accordance to UMMG practice standards and university policies
• Works with all UHeath System clinical sites to assure coordination of services, program development and optimal integration of services and inter-working relationships
• Initiates, manages and monitors appropriate interventions to ensure compliance with JACHO and licensure requirements.
• Develops excellent relationships with external constituencies, including working with advancement to successfully develop major donors
• Responsible for all facility improvement and expansion projects; working with university facilities department, architects, and contractors
• Works collaboratively with SAO, Chair, faculty, house staff, hospital, and outpatient administrators to support the provision of accessible, patient friendly, cost effective, high quality patient care.
• Oversees all related ambulatory clinic access projects Multi-D, Telehealth, Uhealth and Uchart projects.
• Creates reports aiming to track and manage all ambulatory related compliance with access, CRM, surgical scheduling, in-baskets, open encounters, template design, and DEP clean-up.
• Serves as department liaison for all recredentialing/payor related issues.
• Create reports and work with faculty members on resolving matters relating to Uhealth provider metrics, including resolution of suspensions, missing documentation and in baskets messages for specialties and satellites.
• Works in Collaboration with Executive team with resolving matters relating to ambulatory access, patient satisfaction, credentialing, compliance