Dental Treatment Plan Specialist: Patient Care & Scheduling

Independence Dental Services; Bethesda (MD); On-site; USD 34,000 - 39,000; Full time

Job summary

Bethesda Family Dentistry in Bethesda, MD is seeking a Dental Treatment Plan Coordinator to support patients through treatment planning and acceptance. You will explain plans, coordinate financing, and assist with scheduling to ensure patients are informed and confident in their care decisions.

You will work closely with providers, front-office staff, and the Office Manager to ensure accurate documentation, clear communication, and a consistent patient experience.

Qualifications

• Experience in a dental or healthcare office preferred.
• Knowledge of dental terminology and insurance processes.
• Strong interpersonal and communication skills with a patient-first mindset.
• Proficiency with dental practice management software and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Present dental treatment plans in a clear, professional, and compassionate manner.
• Educate patients on recommended procedures, timelines, and outcomes.
• Serve as a primary point of contact for patient questions related to treatment plans.
• Prepare and review treatment estimates for proposed dental services.
• Verify insurance benefits related to treatment plans and explain coverage.
• Discuss payment options and assist with setting up payment arrangements as applicable.
• Coordinate treatment scheduling with providers and front-office staff.
• Track case acceptance and follow up with patients regarding pending treatment plans.
• Support completion of treatment plans through proactive communication and follow-up.
• Maintain accurate treatment plan and financial documentation in practice management systems.
• Ensure treatment plans are complete and properly documented prior to scheduling.
• Maintain confidentiality and compliance with HIPAA and company policies.

Skills

Dental terminology

Insurance processes

Interpersonal skills

Organizational skills

Multitasking

Tools

Dental practice management software

Microsoft Office

Job description

Bethesda Family Dentistry in Bethesda, MD is seeking a Dental Treatment Plan Coordinator to support patients through treatment planning and acceptance. You will explain plans, coordinate financing, and assist with scheduling to ensure patients are informed and confident in their care decisions.

You will work closely with providers, front-office staff, and the Office Manager to ensure accurate documentation, clear communication, and a consistent patient experience.