Dental Treatment Plan Navigator

Bethesda Family Dentistry; Bethesda (MD); On-site; USD 34,000 - 39,000; Full time

Job summary

Bethesda Family Dentistry in Bethesda, MD is seeking a Treatment Plan Coordinator. You will present dental treatment plans, educate patients on procedures and timelines, and serve as the primary contact for questions related to treatment plans.

You will verify insurance benefits, review estimates, discuss payment options, coordinate scheduling with clinicians and front-office staff, and maintain accurate documentation in the practice management system, ensuring confidentiality and a smooth

Qualifications

• Previous experience in a dental or healthcare office environment preferred.
• Knowledge of dental terminology, procedures, and insurance processes.
• Strong interpersonal and communication skills with a patient-first mindset.
• Proficiency with dental practice management software and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Present dental treatment plans in a clear, professional, and compassionate manner.
• Educate patients on recommended procedures, timelines, and expected outcomes.
• Serve as a primary point of contact for patient questions related to treatment plans.
• Prepare and review treatment estimates for proposed dental services.
• Verify insurance benefits related to treatment plans and explain coverage to patients.
• Discuss payment options and assist with setting up payment arrangements as applicable.
• Coordinate treatment scheduling with providers and front-office staff.
• Track case acceptance and follow up with patients regarding pending treatment plans.
• Support completion of treatment plans through proactive communication and follow-up.
• Maintain accurate treatment plan and financial documentation in practice management systems.
• Ensure treatment plans are complete and properly documented prior to scheduling.
• Maintain confidentiality and compliance with HIPAA and company policies.

Skills

Dental office experience

Dental terminology

Insurance processes

Interpersonal skills

Office software

Organizational skills

Multitasking

Tools

Dental PM Software

Microsoft Office

Job description

Bethesda Family Dentistry in Bethesda, MD is seeking a Treatment Plan Coordinator. You will present dental treatment plans, educate patients on procedures and timelines, and serve as the primary contact for questions related to treatment plans.

You will verify insurance benefits, review estimates, discuss payment options, coordinate scheduling with clinicians and front-office staff, and maintain accurate documentation in the practice management system, ensuring confidentiality and a smooth