Dental Treatment Navigator: Elevate Patient Care

Colonial Group; West Valley City (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training

Career growth opportunities

Team environment

Job summary

Affordable Dentures & Implants in West Valley City, UT, seeks a Dental Treatment Coordinator / Treatment Plan Coordinator/Dental Assistant to guide patients through treatment plans and coordinate care. You will be the main link between patients, doctors, and staff, ensuring an exceptional patient experience.

The role includes educating patients on options, benefits, and financing, managing scheduling, and maintaining records with a patient-first approach in a fast-paced dental office.

Qualifications

• High School Diploma or equivalent required.
• Dental Assistant and X-ray certification (where required by state).
• 2+ years of sales, healthcare, dental, or patient coordination experience preferred.
• Previous experience in a dental or medical office or customer-focused healthcare environment preferred.
• Experience with dental treatment planning, patient consultations, or case acceptance is a plus.
• Knowledge of dental insurance processes, including benefit verification and patient financial discussions.
• Strong communication and relationship-building skills.
• Ability to discuss treatment recommendations and financial options with patients.
• Excellent organizational skills with multi-priority management.
• Ability to work in a fast-paced dental office environment.
• Strong problem-solving skills and independent decision-making.

Responsibilities

• Serve as a primary point of contact for patients throughout their treatment journey.
• Conduct patient consultations to review doctor-prescribed treatment plans, answer questions, and ensure understanding.
• Educate patients on treatment options, insurance benefits, financing solutions, and affordable payment options.
• Build strong patient relationships and resolve barriers to treatment completion.
• Follow up with patients to encourage scheduling and completion of treatment.
• Coordinate treatment scheduling and maintain efficient patient flow within the dental office.
• Schedule, confirm, and manage patient appointments.
• Handle incoming calls, emails, and patient inquiries professionally.
• Address patient concerns and provide solutions with high customer service.
• Verify insurance coverage and educate patients on benefits and financial responsibilities.
• Collect, post, and process patient payments, including credit card transactions.
• Assist with billing questions and coordinate with departments as needed.
• Maintain accurate patient records and treatment plans in the practice management system.
• Perform patient chart audits and ensure information is up to date.
• Monitor daily schedules to support office efficiency and patient satisfaction.
• Partner with Doctor and leadership to improve treatment acceptance and experience.
• Assist with staff training and ensure procedures are understood.

Skills

Customer service

Relationship-building

Organizational skills

Communication

Team collaboration

Problem-solving

Education

High School Diploma or equivalent

Dental Assistant and X-ray certification

Tools

Practice management software

Job description

Affordable Dentures & Implants in West Valley City, UT, seeks a Dental Treatment Coordinator / Treatment Plan Coordinator/Dental Assistant to guide patients through treatment plans and coordinate care. You will be the main link between patients, doctors, and staff, ensuring an exceptional patient experience.

The role includes educating patients on options, benefits, and financing, managing scheduling, and maintaining records with a patient-first approach in a fast-paced dental office.