Dental Treatment Coordinator/Dental Assistant

Colonial Group; West Valley City (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training

Career growth opportunities

Team environment

Job summary

Affordable Dentures & Implants in West Valley City, UT, seeks a Dental Treatment Coordinator / Treatment Plan Coordinator/Dental Assistant to guide patients through treatment plans and coordinate care. You will be the main link between patients, doctors, and staff, ensuring an exceptional patient experience.

The role includes educating patients on options, benefits, and financing, managing scheduling, and maintaining records with a patient-first approach in a fast-paced dental office.

Qualifications

• High School Diploma or equivalent required.
• Dental Assistant and X-ray certification (where required by state).
• 2+ years of sales, healthcare, dental, or patient coordination experience preferred.
• Previous experience in a dental or medical office or customer-focused healthcare environment preferred.
• Experience with dental treatment planning, patient consultations, or case acceptance is a plus.
• Knowledge of dental insurance processes, including benefit verification and patient financial discussions.
• Strong communication and relationship-building skills.
• Ability to discuss treatment recommendations and financial options with patients.
• Excellent organizational skills with multi-priority management.
• Ability to work in a fast-paced dental office environment.
• Strong problem-solving skills and independent decision-making.

Responsibilities

• Serve as a primary point of contact for patients throughout their treatment journey.
• Conduct patient consultations to review doctor-prescribed treatment plans, answer questions, and ensure understanding.
• Educate patients on treatment options, insurance benefits, financing solutions, and affordable payment options.
• Build strong patient relationships and resolve barriers to treatment completion.
• Follow up with patients to encourage scheduling and completion of treatment.
• Coordinate treatment scheduling and maintain efficient patient flow within the dental office.
• Schedule, confirm, and manage patient appointments.
• Handle incoming calls, emails, and patient inquiries professionally.
• Address patient concerns and provide solutions with high customer service.
• Verify insurance coverage and educate patients on benefits and financial responsibilities.
• Collect, post, and process patient payments, including credit card transactions.
• Assist with billing questions and coordinate with departments as needed.
• Maintain accurate patient records and treatment plans in the practice management system.
• Perform patient chart audits and ensure information is up to date.
• Monitor daily schedules to support office efficiency and patient satisfaction.
• Partner with Doctor and leadership to improve treatment acceptance and experience.
• Assist with staff training and ensure procedures are understood.

Skills

Customer service

Relationship-building

Organizational skills

Communication

Team collaboration

Problem-solving

Education

High School Diploma or equivalent

Dental Assistant and X-ray certification

Tools

Practice management software

Job description

Join Affordable Dentures & Implants in West Valley City, UT and Help Create Healthy, Confident Smiles!

Are you a motivated Dental Treatment Coordinator with a passion for helping patients understand their treatment options and achieve their dental goals? Affordable Dentures & Implants is seeking a patient-focused, organized, and results-driven Treatment Plan Coordinator/Dental Assistant to join our team.

In this role, you will serve as a key connection between our patients, doctors, and office team by guiding patients through their recommended treatment plans, coordinating care, and creating an exceptional patient experience. If you enjoy building relationships, providing outstanding customer service, and helping patients overcome barriers to completing treatment, this is an opportunity to make a meaningful impact every day.

Why Join Us?

• Competitive compensation
• Career growth and advancement opportunities
• Supportive, team-oriented work environment
• Make a meaningful impact by helping patients receive life-changing dental care
• Work alongside experienced dentists and dental professionals
• Comprehensive new hire training and onboarding provided

What You'll Do

As our Dental Treatment Coordinator, you will play an essential role in managing the patient experience, treatment acceptance process, and daily non-clinical operations of the dental office.

• Serve as a primary point of contact for patients throughout their treatment journey.
• Conduct patient consultations to review doctor-prescribed treatment plans, answer questions, and ensure patients understand their recommended care.
• Educate patients on treatment options, insurance benefits, financing solutions, and affordable payment options.
• Build strong patient relationships while identifying and resolving barriers that may prevent treatment completion.
• Follow up with patients to encourage scheduling and completion of recommended treatment.
• Coordinate treatment scheduling and maintain an efficient patient flow within the dental office.
• Schedule, confirm, and manage patient appointments.
• Handle incoming phone calls, emails, and patient inquiries professionally and promptly.
• Address patient concerns and provide solutions while maintaining a high level of customer service.
• Verify insurance coverage and educate patients regarding their benefits and financial responsibilities.
• Collect, post, and process patient payments, including credit card transactions and deposits.
• Assist with billing questions and coordinate with appropriate departments when needed.
• Maintain accurate patient records, treatment plans, and documentation within the practice management system.
• Perform patient chart audits and ensure treatment information is accurate and up to date.
• Monitor daily schedules to support office efficiency and patient satisfaction.
• Partner with the Doctor and office leadership to improve treatment acceptance and overall patient experience.
• Assist with staff training and ensure team members understand office procedures and processes.
• Support practice goals related to revenue, profitability, and operational success.

As a Dental Assistant, you’ll provide exceptional chairside support while helping patients throughout every stage of their treatment experience.

• Deliver outstanding patient care and create a welcoming, positive experience from check-in through treatment.
• Prepare operatories, instruments, equipment, and materials before each patient appointment.
• Assist dentists during denture procedures, dental implant placement, oral surgery, extractions, and prosthetic treatments in accordance with state regulations.
• Take and assist with alginate denture impressions, select appropriate impression trays, and prepare wax bites under dentist direction.
• Assist with denture insertions, adjustments, relines, repairs, and other expanded duties where permitted by state law.
• Educate patients on treatment plans, denture options, implant procedures, post-operative care, home care instructions, and financial packages.
• Obtain and document patient medical histories, treatment information, and clinical notes accurately.
• Take dental radiographs (X-rays) in accordance with state certification requirements.
• Maintain strict infection prevention and sterilization standards by cleaning, disinfecting, and sterilizing instruments and operatories.
• Monitor inventory levels and assist with ordering clinical supplies.
• Support daily office operations, including maintaining a clean, organized clinical environment.
• Travel occasionally for training and continuing education opportunities as needed.
• Perform additional duties to support patient care and office success.

Qualifications

• High School Diploma or equivalent required
• Dental Assistant and X-ray certification (where required by state)
• 2+ years of sales, healthcare, dental, or patient coordination experience preferred
• Previous experience in a dental office, medical office, or customer-focused healthcare environment preferred
• Experience with dental treatment planning, patient consultations, or case acceptance is a plus
• Knowledge of dental insurance processes, including benefit verification, patient financial discussions, and payment options preferred
• Strong communication and relationship-building skills
• Ability to confidently discuss treatment recommendations and financial options with patients
• Excellent organizational skills with the ability to manage multiple priorities
• Ability to work in a fast-paced dental office environment
• Strong problem-solving skills and ability to make independent decisions
• Goal-oriented mindset with the ability to meet and exceed performance expectations

Preferred Qualifications:

• 1+ year of dental assisting experience
• Experience assisting with dentures, removable prosthetics, or dental implants
• Experience taking denture impressions and wax bites
• Experience assisting with oral surgery and extractions
• Experience with prosthodontic procedures
• Familiarity with dental practice management software and electronic patient records

We're Looking For Someone Who Is:

• Patient-focused and passionate about helping others
• Confident communicating with patients about treatment and financial options
• Organized, dependable, and detail-oriented
• Motivated by achieving goals and improving patient outcomes
• Comfortable working in a fast-paced, team-oriented environment
• Skilled at building trust and creating positive patient experiences
• A strong communicator who can collaborate effectively with doctors and team members

Keywords: Dental Treatment Coordinator, Patient Care Coordinator, Dental Office Coordinator, Treatment Plan Coordinator, Dental Sales Coordinator, Case Acceptance Coordinator, Dental Financial Coordinator, Dental Insurance, Patient Scheduling, Treatment Planning, Patient Consultations, Dental Practice Management, Customer Service, Healthcare Sales, Dental Office Administration.