Dental Treatment Coordinator — Schedule & Growth Path

Platinum Dental Services; Heber (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus opportunities

Comprehensive benefits

401(k) retirement plan

Paid time off

Paid holidays

Career growth

Supportive team environment

Job summary

Platinum Dental is seeking a motivated Schedule Manager to guide patients through treatment options, coordinate care, and maintain an organized schedule. You’ll collaborate with dentists and clinical staff to ensure patient understanding, acceptance of recommended care, and a smooth office workflow.

In this fast-paced role, you’ll handle insurance coordination, explain costs and payment options, and support practice growth while delivering exceptional patient service to patients in Utah.

Qualifications

• Strong communication, interpersonal, and relationship-building skills.
• Confidence discussing treatment recommendations and financial options with patients.
• Ability to build trust and help patients feel comfortable making informed decisions.
• Goal-oriented mindset with motivation to achieve measurable performance goals.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent follow-up skills and commitment to maintaining an organized schedule.
• Strong problem-solving skills and ability to address patient concerns professionally.
• Positive attitude, coachable mindset, and willingness to learn.
• Ability to work effectively with dentists, clinical teams, and office leadership.
• Commitment to exceptional patient service and ethical, patient-centered communication.

Responsibilities

• Present and explain recommended dental treatment plans clearly and confidently.
• Help patients understand treatment recommendations, timelines, costs, and next steps.
• Build trusting relationships and address patient questions or concerns with empathy and professionalism.
• Support informed treatment decisions through effective communication and patient education.
• Collaborate with dentists and clinical team members to ensure patients receive accurate treatment information.
• Deliver a positive, personalized patient experience throughout the treatment process.
• Manage and optimize the dental schedule to support efficient patient flow and office productivity.
• Schedule appointments for recommended treatment and help patients understand the importance of completing their care.
• Follow up with patients who have unscheduled treatment to address questions and scheduling barriers.
• Help reduce schedule gaps through proactive patient communication and appointment coordination.
• Monitor scheduling opportunities and work with the clinical team to maintain a productive daily schedule.
• Support patient retention by encouraging consistent follow-up care and future appointments.
• Maintain accurate scheduling information and patient communication records.
• Verify dental insurance benefits and communicate estimated coverage to patients.
• Explain treatment costs, insurance estimates, and available payment options.
• Help patients understand their financial responsibilities before treatment.
• Coordinate financial arrangements according to office policies.
• Communicate professionally with patients regarding outstanding balances and payment expectations.
• Collaborate with billing and office team members to resolve insurance and financial questions.
• Track patient follow-ups and treatment scheduling opportunities.
• Identify opportunities to improve scheduling efficiency and patient communication.
• Work closely with the Office Leader, dentists, and clinical team to support daily office performance.
• Contribute to a positive, collaborative, and results-driven team environment.
• Maintain professionalism, accuracy, and patient confidentiality in all interactions.

Job description

Platinum Dental is seeking a motivated Schedule Manager to guide patients through treatment options, coordinate care, and maintain an organized schedule. You’ll collaborate with dentists and clinical staff to ensure patient understanding, acceptance of recommended care, and a smooth office workflow.

In this fast-paced role, you’ll handle insurance coordination, explain costs and payment options, and support practice growth while delivering exceptional patient service to patients in Utah.