Treatment Coordinator

Platinum Dental Services; Prescott Valley (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Monthly Bonus Opportunities

Comprehensive Benefits

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Career Growth

Supportive Team Environment

Job summary

Platinum Dental is seeking a Schedule Manager to coordinate treatment plans, manage the dental schedule, and educate patients on costs and options. This role emphasizes communication, empathy, and teamwork within a fast-paced practice environment.

The Schedule Manager will work closely with dentists and clinical staff to optimize patient flow, coverage, and follow-up, helping patients move forward with recommended care and supporting office growth.

Qualifications

• Strong communication and interpersonal skills.
• Confidence discussing treatment and financial options with patients.
• Ability to build trust and help patients make informed decisions.
• Goal-oriented, with motivation to achieve measurable results.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent follow-up skills and scheduling discipline.
• Problem-solving and professional patient interactions.

Responsibilities

• Present and explain recommended dental treatment plans clearly to patients.
• Help patients understand timelines, costs, and next steps.
• Build trusting relationships and address questions with empathy.
• Support informed treatment decisions through patient education.
• Collaborate with dentists and clinical staff to ensure accurate information.
• Deliver a positive, personalized patient experience throughout treatment.

Skills

Communication

Relationship-building

Scheduling

Treatment coordination

Patient education

Empathy

Organization

Follow-up

Professionalism

Team collaboration

Job description

Dental Treatment Coordinator (Schedule Manager)

Help Patients Move Forward with Care. Grow Your Career with Platinum Dental!

Platinum Dental is looking for a motivated, patient-focused Schedule Manager (SM) to join our growing team! If you're a confident communicator, enjoy building relationships, and thrive in a fast-paced, goal-oriented environment, we'd love to meet you.

At Platinum Dental, our Schedule Managers do more than schedule appointments. They play an essential role in helping patients understand recommended treatment, navigate financial options, and feel confident moving forward with their dental care.

As a Schedule Manager, you'll combine patient communication, treatment coordination, and scheduling skills to create exceptional patient experiences while helping your office achieve its goals.

What We Offer

• Competitive Pay: based on experience

• Monthly Bonus Opportunities: Earn additional income through our performance-based bonus program

• Comprehensive Benefits: Medical, dental, and vision insurance

• 401(k) Retirement Plan: Build toward your financial future

• Paid Time Off: Time away from work to recharge

• Paid Holidays: Enjoy paid holidays throughout the year

• Career Growth: Opportunities to develop your skills and advance within a growing dental organization

• Supportive Team Environment: Work alongside a collaborative team that values communication, accountability, and exceptional patient care

What You'll Do

As a Schedule Manager, you'll play a key role in helping patients move forward with recommended dental treatment while maintaining an organized, productive schedule.

You'll work closely with dentists, clinical team members, and office leadership to support patient satisfaction, treatment acceptance, and practice growth.

Treatment Coordination & Patient Education

• Present and explain recommended dental treatment plans clearly and confidently

• Help patients understand treatment recommendations, timelines, costs, and next steps

• Build trusting relationships and address patient questions or concerns with empathy and professionalism

• Support informed treatment decisions through effective communication and patient education

• Collaborate with dentists and clinical team members to ensure patients receive accurate treatment information

• Deliver a positive, personalized patient experience throughout the treatment process

Schedule Management & Patient Follow-Up

• Manage and optimize the dental schedule to support efficient patient flow and office productivity

• Schedule appointments for recommended treatment and help patients understand the importance of completing their care

• Follow up with patients who have unscheduled treatment to address questions and scheduling barriers

• Help reduce schedule gaps through proactive patient communication and appointment coordination

• Monitor scheduling opportunities and work with the clinical team to maintain a productive daily schedule

• Support patient retention by encouraging consistent follow-up care and future appointments

• Maintain accurate scheduling information and patient communication records

Insurance & Financial Coordination

• Verify dental insurance benefits and communicate estimated coverage to patients

• Explain treatment costs, insurance estimates, and available payment options

• Help patients understand their financial responsibilities before treatment

• Coordinate financial arrangements according to office policies

• Communicate professionally with patients regarding outstanding balances and payment expectations

• Collaborate with billing and office team members to resolve insurance and financial questions

Practice Growth & Team Collaboration

• Support office goals related to scheduling, treatment acceptance, collections, and patient satisfaction

• Track patient follow-ups and treatment scheduling opportunities

• Identify opportunities to improve scheduling efficiency and patient communication

• Work closely with the Office Leader, dentists, and clinical team to support daily office performance

• Contribute to a positive, collaborative, and results-driven team environment

• Maintain professionalism, accuracy, and patient confidentiality in all interactions

What We're Looking For

• Strong communication, interpersonal, and relationship-building skills

• Confidence discussing treatment recommendations and financial options with patients

• Ability to build trust and help patients feel comfortable making informed decisions

• Goal-oriented mindset with motivation to achieve measurable performance goals

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Excellent follow-up skills and commitment to maintaining an organized schedule

• Strong problem-solving skills and ability to address patient concerns professionally

• Positive attitude, coachable mindset, and willingness to learn

• Ability to work effectively with dentists, clinical teams, and office leadership

• Commitment to exceptional patient service and ethical, patient-centered communication

Preferred Qualifications:

• Previous experience as a Dental Treatment Coordinator, Schedule Manager, or Dental Patient Care Coordinator

• Familiarity with dental terminology, procedures, and treatment planning

• Experience with dental insurance verification, benefits, and patient financial arrangements

• Experience using dental practice management and scheduling software

• Demonstrated success with patient follow-up, treatment acceptance, and schedule management

• Previous experience in a customer-facing, sales, or goal-oriented environment

Build Your Future with Platinum Dental

At Platinum Dental, we believe every team member plays an important role in creating exceptional patient experiences and helping our practices succeed.

As Schedule Manager, you'll have the opportunity to develop valuable skills in patient communication, treatment coordination, scheduling, and dental practice operations.

You'll work alongside a supportive team, help patients move forward with the care they need, and make a meaningful impact on the success of your office.

Whether you're an experienced Treatment Coordinator or looking to grow your career in dental practice operations, we're excited to help you take the next step.

$17 - $18 an hour