Dental Treatment Coordinator & Patient Experience Lead

Empower Dental Group; Burbank (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Empower Dental Group in California is seeking a Content Creator to help tell our story, strengthen our brand, and engage patients and team members across Southern California.

The role requires dental industry awareness, strong written communication, and the ability to translate complex dental topics into clear content. DOE pay range and a strong bonus structure reflect our growth and commitment to a collaborative, patient-centered culture.

Qualifications

• Minimum 3 years experience as a Treatment Coordinator.
• Clinical experience in a dental office preferred.
• Strong understanding of dental terminology, procedures, and insurance.
• Excellent verbal and written communication skills.
• Proficient in dental practice software (Open Dental).
• Bilingual skills a plus (Spanish, Tagalog, etc.).
• Knowledge of third-party financing.
• Proficiency in Google Workspace, Microsoft Office, and project management software.

Responsibilities

• Review proposed treatment plans with patients clearly and compassionately.
• Answer patient questions regarding procedures, recovery, costs, and timing.
• Emphasize benefits of proposed treatment and risks of non-treatment.
• Build rapport and trust to encourage treatment acceptance.
• Provide accurate treatment estimates based on insurance and office fees.
• Present and explain payment options including third-party financing or discounts.
• Collect deposits or co-payments prior to scheduling.
• Schedule treatment appointments coordinating with clinical and administrative staff.
• Track outstanding treatment plans and follow up with patients.

Skills

Verbal and written communication

Dental terminology knowledge

Bilingual capabilities (Spanish, Tagal

Financial financing knowledge

Administrative software proficiency

Tools

Open Dental

Google Workspace

Microsoft Office

Project management software

Job description

Empower Dental Group in California is seeking a Content Creator to help tell our story, strengthen our brand, and engage patients and team members across Southern California.

The role requires dental industry awareness, strong written communication, and the ability to translate complex dental topics into clear content. DOE pay range and a strong bonus structure reflect our growth and commitment to a collaborative, patient-centered culture.