Treatment Coordinator

Empower Dental Group; Burbank (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Empower Dental Group in California is seeking a Content Creator to help tell our story, strengthen our brand, and engage patients and team members across Southern California.

The role requires dental industry awareness, strong written communication, and the ability to translate complex dental topics into clear content. DOE pay range and a strong bonus structure reflect our growth and commitment to a collaborative, patient-centered culture.

Qualifications

• Minimum 3 years experience as a Treatment Coordinator.
• Clinical experience in a dental office preferred.
• Strong understanding of dental terminology, procedures, and insurance.
• Excellent verbal and written communication skills.
• Proficient in dental practice software (Open Dental).
• Bilingual skills a plus (Spanish, Tagalog, etc.).
• Knowledge of third-party financing.
• Proficiency in Google Workspace, Microsoft Office, and project management software.

Responsibilities

• Review proposed treatment plans with patients clearly and compassionately.
• Answer patient questions regarding procedures, recovery, costs, and timing.
• Emphasize benefits of proposed treatment and risks of non-treatment.
• Build rapport and trust to encourage treatment acceptance.
• Provide accurate treatment estimates based on insurance and office fees.
• Present and explain payment options including third-party financing or discounts.
• Collect deposits or co-payments prior to scheduling.
• Schedule treatment appointments coordinating with clinical and administrative staff.
• Track outstanding treatment plans and follow up with patients.

Skills

Verbal and written communication

Dental terminology knowledge

Bilingual capabilities (Spanish, Tagal

Financial financing knowledge

Administrative software proficiency

Tools

Open Dental

Google Workspace

Microsoft Office

Project management software

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we’re looking for a creative, resourceful, and driven Content Creator to help us share our story, strengthen our brand, and engage our growing network of patients and team members.

Pay: $30-40/Hour DOE, Strong Bonus Structure Available tied to sales goal performance.

Required Qualifications

• Minimum 3 year prior experience as a Treatment Coordinator.
• Clinical experience in a dental office (Dental Assistant, Hygienist, etc) highly preferred.
• Strong understanding of dental terminology, procedures, and insurance.
• Excellent verbal and written communication skills.
• Proficient in dental practice software (Open Dental).
• Bilingual skills (Spanish, Tagalog, etc.) are a plus.
• Knowledge of third-party financing (Cherry, etc.).
• Proficiency in common administrative tools (Google Workspace, Microsoft Office, project management software).

Patient Communication & Case Presentation

• Review proposed treatment plans with patients in a clear and compassionate manner.
• Answer patient questions regarding procedures, recovery, costs, and timing.
• Emphasize the benefits of proposed treatment and the risks of non-treatment.
• Build strong rapport and trust with patients to encourage treatment acceptance.

Financial Coordination

• Provide accurate treatment estimates based on insurance coverage and office fees.
• Present and explain payment options including third-party financing, office plans, or pre-payment discounts.
• Collect deposits or co-payments as required prior to scheduling treatment.
• Ensure all financial agreements are documented and signed.

Scheduling & Coordination

• Schedule treatment appointments in coordination with clinical and administrative staff.
• Track outstanding treatment plans and follow up with patients who have not yet scheduled.