Dental Treatment Coordinator | Patient Care & Finance Guide

Riccobene Associates Family Dentistry; Clayton (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry is seeking a Treatment Coordinator to bridge clinical care and business functions, guiding patients through treatment options and financing with warmth and professionalism.

You will meet with patients to review health history and goals, walk through treatment plans, discuss payment options, and coordinate scheduling while upholding the practice's financial integrity.

Qualifications

• Previous front office dental experience required.
• Comfort with computers and the ability to pick up new software, including Microsoft Office Suite.
• Familiarity with dental treatment plans and insurance requirements preferred.
• Experience with dental/medical practice management software a plus.
• Initiative, dependability, and promptness.
• Strong time management and organizational skills to juggle multiple priorities.
• Strong written communication and presentation skills.
• Willingness to travel between locations, if needed.

Responsibilities

• Sit down with patients to understand their oral health history, concerns, and goals.
• Walk patients through their treatment plan, answering questions and addressing concerns.
• Help patients prioritize treatment and map out a plan for scheduling and payment.
• Build genuine trust and rapport with every patient.
• Lead financial consultations for new patients and whenever a new treatment plan is presented.
• Manage payment options and policies that uphold the practice's financial integrity.
• Educate patients on their dental benefits and how they apply to treatment.
• Handle insurance billing, payment posting, and claim estimations.
• Track dental benefit accounts receivable and follow up on claims to keep payments on time.
• Connect patients with outside financing options and explain how they work.
• Monitor patient account balances and support the practice's collections process.
• Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special.
• Greet and check patients in and out before and after treatment.
• Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups.
• Pitch in on general office duties as needed.

Skills

Front office dental experience

MS Office Suite

Dental treatment plans

Insurance requirements

Practice management software

Initiative

Dependability

Time management

Written communication

Phone skills

Travel between locations

Team collaboration

Presentation skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Riccobene Associates Family Dentistry is seeking a Treatment Coordinator to bridge clinical care and business functions, guiding patients through treatment options and financing with warmth and professionalism.

You will meet with patients to review health history and goals, walk through treatment plans, discuss payment options, and coordinate scheduling while upholding the practice's financial integrity.