Dental Treatment Coordinator - Patient Care & Benefits

Dental Dreams; Columbia (SC); On-site; USD 22,000 - 29,000; Full time

Job summary

Family Dental LLC in Columbia, SC is seeking a Dental Treatment Coordinator to bridge the gap between patients and care providers. You will guide patients through treatment plans, discuss costs, verify insurance, and coordinate appointments to optimize patient experience.

The role collaborates with dentists, assistants, and staff to streamline workflows. Ideal candidates bring dental office experience, knowledge of terminology, insurance processes, and HIPAA compliance, along with strong

Qualifications

• High school diploma or equivalent.
• Experience in a dental office; ideally in patient coordination.
• Strong understanding of dental terminology, procedures, and insurance processes.
• Proficiency with dental practice management software (Dentrix / Eaglesoft).
• Experience with dental insurance claims and benefit verification.
• Familiarity with HIPAA regulations and patient confidentiality.
• Excellent communication and organizational skills.
• Background in customer service or sales, guiding patients through decisions.

Responsibilities

• Serve as primary point of contact for patients regarding treatment plans, financial options, and appointment scheduling.
• Explain dental procedures, treatment plans, and associated costs clearly and compassionately to patients.
• Maintaining patient records and confidentiality according to HIPAA.
• Addressing objections and negotiating treatment plans and costs.
• Verify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses.
• Staying current on local and national government dental coverage assistance to understand insurance eligibility.
• Explain dental terminology and convey the importance of oral hygiene and treatment.
• Scheduling appointments, treatment plan consultations, and post-treatment follow-ups.
• Submitting insurance applications and documents to insurance companies.
• Streamlining office operations and communication between patients, staff and dentists.
• Helping patients track and follow payment schedules.
• Help patients understand their dental benefits and treatment and assist with treatment plan acceptance.
• Provide top-tier patient/customer service and satisfaction.
• Able to deescalate patient grievances effectively and satisfy patient dental treatment inquiries as needed.

Skills

Communication skills

Organizational skills

Customer service

HIPAA compliance

Decision-making guidance

Dental terminology knowledge

Dental insurance handling

Sales-oriented approach

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Job description

Family Dental LLC in Columbia, SC is seeking a Dental Treatment Coordinator to bridge the gap between patients and care providers. You will guide patients through treatment plans, discuss costs, verify insurance, and coordinate appointments to optimize patient experience.

The role collaborates with dentists, assistants, and staff to streamline workflows. Ideal candidates bring dental office experience, knowledge of terminology, insurance processes, and HIPAA compliance, along with strong