Dental Treatment Coordinator — Elevate Patient Experience

Gold Coast Dental; Moreno Valley (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Benefits

Retirement Plan through Cal Savers

Monthly Performance Bonuses

Paid Time Off

Career Growth Opportunities

Ongoing Training & Professional Dev

Job summary

Gold Coast Dental is seeking a dedicated Treatment Coordinator to guide patients through their treatment journey and explain insurance benefits and financial options. You will educate patients, schedule care, and help remove barriers to care while delivering an exceptional patient experience.

Join a team that values patient relationships, growth, and ongoing training, with compensation based on experience and benefits including medical and dental coverage, retirement, and PTO.

Qualifications

• 4+ years of experience as a Dental Treatment Coordinator, Patient Coordinator, or Dental Front Office professional.
• Knowledge of dental procedures, insurance benefits, and financial arrangements.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail.
• Experience with Open Dental software preferred.
• Experience with Cherry and Care Credit preferred.

Responsibilities

• Welcome every patient with warmth, professionalism, and genuine care.
• Build trust by listening to patients' concerns and understanding their goals.
• Educate patients on recommended treatment using clear, simple, and patient-friendly language.
• Help patients feel confident and comfortable moving forward with their care.
• Ensure every patient leaves with a positive experience and a clear understanding of their next steps.
• Present treatment plans in a compassionate, confident, and educational manner.
• Explain insurance benefits, financial estimates, and available payment options.
• Remove financial barriers by helping patients find solutions that fit their needs.
• Follow up with patients who have unscheduled treatment and encourage them to prioritize their oral health.
• Track treatment acceptance and contribute to practice growth.
• Schedule treatment efficiently while supporting provider productivity and patient convenience.
• Coordinate with clinical and administrative teams to ensure seamless patient care.
• Maintain accurate documentation and patient records.
• Assist with insurance verification, benefit breakdowns, and pre-authorizations as needed.
• Collaborate closely with doctors, hygienists, assistants, and front office staff.

Skills

Treatment coordination

Patient education

Dental billing

Open Dental

Cherry

Care Credit

Communication

Tools

Open Dental

Cherry

Care Credit

Job description

Gold Coast Dental is seeking a dedicated Treatment Coordinator to guide patients through their treatment journey and explain insurance benefits and financial options. You will educate patients, schedule care, and help remove barriers to care while delivering an exceptional patient experience.

Join a team that values patient relationships, growth, and ongoing training, with compensation based on experience and benefits including medical and dental coverage, retirement, and PTO.