Dental Treatment Coordinator/DNT/UKHC

University of Kentucky; Lexington (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

The University of Kentucky HealthCare Dentistry is seeking a Dental Treatment Coordinator to streamline orthodontic care delivery, coordinating treatment transitions and handling essential administrative logistics.

You will verify insurance, arrange financing, schedule procedures and imaging, and ensure treatment plans are accurately entered into the EHR. You will support patients in understanding their care and monitor case acceptance and follow-up to aid completion and satisfaction.

Qualifications

• Customer service experience required.
• High attention to detail with accuracy in data entry.
• Ability to work in a team and respect confidentiality.
• Strong prioritization and task management across multiple systems.

Responsibilities

• Coordinate treatment transitions and patient education.
• Manage administrative logistics for orthodontic procedures and imaging.
• Verify insurance coverage and facilitate financial arrangements before treatment.
• Schedule appointments and enter treatment plans into the EHR.
• Monitor case acceptance and follow up with patients to support completion and satisfaction.

Skills

Customer service

Attention to detail

Teamwork

Data entry

Confidentiality

Prioritization

Multi-system work

Education

Healthcare administrative experience

Tools

EHR systems

Job description

Required License/Registration/Certification

None

Physical Requirements

Sitting at computer workstation for extended periods; repetitive motion; standing or walking with objects up to 25 lbs; lifting, pushing, and/or pulling objects up to 50 lbs.

Shift

Monday-Friday 8:00am – 4:00pm

Job Summary

The Dental Treatment Coordinator supports the delivery of specialized orthodontic care by coordinating treatment transitions, patient education, and administrative logistics within UK HealthCare Dentistry. This position serves as a liaison between general dentists, orthodontists, and other specialty providers to ensure patients receive timely and well-coordinated care throughout their treatment plan. Key responsibilities include verifying insurance coverage, facilitating financial arrangements prior to treatment, and coordinating appointments for orthodontic procedures, imaging, or related consultations. The coordinator ensures treatment plans are accurately entered into the EHR and helps patients understand the clinical and emotional aspects of their orthodontic care. They also monitor case acceptance rates and follow up with patients throughout the course of care to support treatment completion and satisfaction. Additional responsibilities may be assigned to support the effectiveness of the orthodontics team.

Skills / Knowledge / Abilities

The ideal candidate will have customer service experience and be able to communicate calmly and helpfully. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Previous experience in customer service, healthcare, and/or administrative/clerical roles.

Deadline to Apply

Deadline to Apply 11/19/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate your years of paid employment experience with coordinating or planning medical or dental treatment.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years, up through 10 years
  • More than 10 years
• * Which of the following best describes your years of paid employment experience working in a medical or dental clinic?
  • None
  • Some, but less than 1 Year
  • 1 - 3 Years
  • 4 - 6 Years
  • 7 - 9 Years
  • 10+ Years