Dental Tech Support Specialist

Carestream Dental LLC; United States; On-site; USD 46,000 - 48,000; Full time

Job summary

Carestream Dental LLC is seeking a Technical Support Specialist for Sensei Cloud in the United States. You will answer technical questions, provide application support, and guide clients on computer technology usage in dental offices.

The role requires independent problem solving and strong communication to minimize downtime. Responsibilities include documenting issues, escalations, and resolutions in the CRM, contributing to knowledge base, and collaborating with other teams to improve product

Qualifications

• High School Diploma or equivalent certificate.
• College degree or equivalent experience preferred.
• 0-1 year experience in technical service related field.
• Thorough knowledge of operating systems and MS applications preferred.

Responsibilities

• Answer technical support questions and provide application support.
• Diagnose and resolve issues using knowledge resources and CRM data.
• Escalate when needed and document resolutions in the CRM.
• Maintain product knowledge and assist with training inputs.

Skills

Communication skills

Independent work

Time management

Organizational skills

Education

High School Diploma

College degree or equivalent experience

1 year experience in technical service

Job description

Carestream Dental LLC is seeking a Technical Support Specialist for Sensei Cloud in the United States. You will answer technical questions, provide application support, and guide clients on computer technology usage in dental offices.

The role requires independent problem solving and strong communication to minimize downtime. Responsibilities include documenting issues, escalations, and resolutions in the CRM, contributing to knowledge base, and collaborating with other teams to improve product