Dental Team Leader - Patient Experience & Operations Coach

Johnson Family Dental; Northern (KY); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

401k

Telemedicine

Flexible Spending Accounts

Job summary

Smile Brands seeks a Team Leader to head the Midwest Dental team in Hinckley, MN, directing daily operations and supporting treatment planning to deliver exceptional patient experiences. You will coach a front office team, manage scheduling and financial workflows, and uphold Smile Brands policies.

Ideal candidates will have dental office leadership experience, deep knowledge of treatment planning and insurance, and proven ability to motivate staff in a fast-paced setting while maintaining

Qualifications

• Dental office leadership experience OR senior dental front office experience
• Strong understanding of treatment planning, insurance benefits, and case acceptance processes
• Proven ability to lead, coach, and motivate a team in a fast-paced environment
• Strong knowledge of dental terminology, procedures, and patient communication
• Excellent organizational and interpersonal communication skills
• Ability to balance multiple priorities while maintaining attention to detail

Responsibilities

• Oversee day-to-day front and back office operations, ensuring smooth patient flow and exceptional patient experiences
• Provide strong leadership to the front office team, including treatment coordination support and coaching for case acceptance
• Guide and support team members in meeting daily and monthly practice goals
• Ensure accurate scheduling, collections, receivables, and cost management
• Oversee treatment planning workflows and partner with clinical team on financial presentations
• Lead staff training on patient experience, compliance, and office protocols
• Foster a positive, inclusive, and collaborative team culture that supports high-quality care
• Maintain office organization, performance metrics, and alignment with Smile Brands policies

Skills

Dental office leadership

Treatment planning

Team leadership

Patient communication

Organizational skills

Job description

Smile Brands seeks a Team Leader to head the Midwest Dental team in Hinckley, MN, directing daily operations and supporting treatment planning to deliver exceptional patient experiences. You will coach a front office team, manage scheduling and financial workflows, and uphold Smile Brands policies.

Ideal candidates will have dental office leadership experience, deep knowledge of treatment planning and insurance, and proven ability to motivate staff in a fast-paced setting while maintaining