Dental Scheduling & Patient Experience Coordinator

Marshall Health; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Marshall Health is seeking a front desk coordinator to manage patient scheduling, new patient calls, emergencies, and records requests in a dental practice.

You will greet patients, check them in and out, discuss treatment needs, present plans, handle financial arrangements, collect charges, post payments, and support marketing initiatives to grow new patient referrals.

This role requires excellent communication, multitasking, and a commitment to smooth office operations.

Responsibilities

• Develops and maintains doctor schedule to meet practice goals.
• Answers incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Manages unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
• Greets and checks patients in and out for and after treatment.
• Educates and consults patients discussing treatment needs and presenting treatment plans.
• Increases and stimulates new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
• Documents patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
• Makes pre-treatment financial arrangements with patients.
• Posts Payments
• Follows office procedures for patient referrals.
• Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
• Performs general office duties and other duties as required.

Job description

Marshall Health is seeking a front desk coordinator to manage patient scheduling, new patient calls, emergencies, and records requests in a dental practice.

You will greet patients, check them in and out, discuss treatment needs, present plans, handle financial arrangements, collect charges, post payments, and support marketing initiatives to grow new patient referrals.

This role requires excellent communication, multitasking, and a commitment to smooth office operations.