Dental Receptionist / Treatment Coordinator Bilingual Armenian

Empower Dental Group; Burbank (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Bonus based on performance

Job summary

Empower Dental Group in California seeks a proactive Front Office & Patient Experience specialist to join our network of dental practices. You will greet patients, verify insurance, schedule appointments, and present treatment plans while ensuring HIPAA compliance.

The role emphasizes strong communication, proficiency with dental software (Open Dental), and the ability to multitask in a busy front desk environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years' experience in a dental front office or treatment coordination role.
• Clinical experience in a dental office is highly preferred.
• Strong understanding of dental terminology and insurance (HMO/PPO) requirements.
• Experience with insurance verification and treatment estimates.

Responsibilities

• Greet patients warmly and update patient information and insurance data.
• Answer inbound calls and direct or take messages as appropriate.
• Register new patients and explain office policies; provide forms.
• Text or email welcome packages to new patients prior to first visit.
• Maintain a clean, organized reception and file area; comply with HIPAA and infection control standards.
• Review treatment plans with patients, answer questions, and present financial options.

Skills

Verbal & written communication

Multitasking

Bilingual Armenian

Dental front office experience

Open Dental knowledge

EHR experience

Google Workspace proficiency

Phone & scheduling management

Education

High School Diploma or equivalent

Tools

Open Dental

EHR

Google Workspace

Microsoft Office

Job description

Benefits

• 401(k)
• Competitive salary
• Paid time off
• Bonus based on performance

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven Content Creator to help us share our story, strengthen our brand, and engage our growing network of patients and team members.

Pay

Pay: $25-28/Hour DOE, Strong Bonus Structure Available tied to sales goal performance.

Required Qualifications

• High School Diploma or equivalent required; minimum 2 years' experience in a dental front office and treatment coordination role (3+ years preferred).
• Clinical experience in a dental office (Dental Assistant, Hygienist, etc.) highly preferred.
• Strong understanding of dental terminology, procedures, and HMO/PPO insurance requirements.
• Insurance verification experience, including full PPO breakdown and ability to provide accurate treatment and insurance estimates.
• Excellent verbal and written communication skills, with the ability to present treatment plans and financial options clearly and compassionately.
• Proficient in dental practice software (Open Dental) and electronic health records (EHR).
• Knowledge of third-party financing options (Cherry, etc.).
• Proficiency in common administrative tools (Google Workspace, Microsoft Office).
• Ability to multitask across front office duties, including phones, scheduling, check-in/out, and insurance verification.
• Bilingual skills (Armenian) Required

Job Responsibilities

Front Office & Patient Experience

• Greet all patients warmly and professionally; update patient information and insurance data as needed.
• Answer all incoming calls as the first responder; direct calls or take accurate messages as appropriate.
• Register new patients, explain office policies, and provide necessary forms (welcome letter, information sheets, etc.).
• Text or email welcome packages to all new patients before their first visit.
• Maintain a clean and organized reception and file area.
• Comply with all HIPAA, OSHA, and infection control standards.

Patient Communication & Case Presentation

• Review proposed treatment plans with patients in a clear and compassionate manner.
• Answer patient questions regarding procedures, recovery, costs, and timing.
• Emphasize the benefits of proposed treatment and the risks of non-treatment.
• Build strong rapport and trust with patients to encourage treatment acceptance.

Financial Coordination

• Provide accurate treatment estimates based on insurance coverage and office fees.
• Present and explain payment options including third-party financing, office plans, or pre-payment discounts.
• Collect deposits, co-payments, and outstanding balances as required prior to or at time of treatment.
• Ensure all financial agreements are documented and signed.

Scheduling & Coordination

• Schedule, confirm, and follow up on all patient appointments; maintain a productive and efficient schedule for doctors and hygienists.
• Track outstanding treatment plans and follow up with patients who have not yet scheduled.
• Maintain a short-call list and fill last-minute cancellations promptly; confirm appointments 48 hours in advance via phone, text, or email.
• Ensure a smooth hand-off between the clinical team and front office.

Insurance & Authorization Support

• Verify insurance benefits for all new patients and update existing patients' insurance records.
• Confirm benefits, limitations, and pre-authorizations.
• Help resolve insurance-related patient questions regarding eligibility, estimates, and payments.

*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law