Dental Receptionist / Treatment Coordinator

Rockside-Family-Dental-Care-LLC; Independence Township (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Dental benefits

Paid vacation and holidays

401(k) retirement plan

Uniform allowance

Job summary

Rockside Family Dental Care in Independence, OH, is seeking an experienced dental front desk professional. You’ll welcome patients, manage a busy schedule, and handle phone lines while explaining insurance options and guiding patients through treatment decisions.

The role emphasizes teamwork and a patient-centric approach in a modern, established practice with long-standing staff and comprehensive benefits.

Qualifications

• Experience in a dental office with front desk responsibilities
• Familiar with dental insurance
• Excellent communication and multitasking in a busy setting

Responsibilities

• Welcoming patients and creating a warm, professional first impression
• Managing a busy schedule and helping keep the day running smoothly
• Answering multiple phone lines while providing helpful, personal service
• Verifying insurance benefits and helping patients understand their financial options
• Coordinating treatment and helping patients move forward with care
• Collecting payments and assisting with account questions
• Communicating with doctors, hygienists, assistants, and the rest of the front office team
• Helping create the organized, positive environment our patients have come to expect

Skills

Warm and personable

Organized and detail-oriented

Confident and professional

Team player

Strong communicator

Multitasking

Dental front desk experience

Job description

Do you love people, stay calm when things get busy, and take pride in getting the details right?

We’re looking for an experienced dental front desk professional to join our team at Rockside Family Dental Care.

We’ve been part of the Independence community for more than 50 years, and we’ve built our practice on relationships — with our patients, our community, and with each other. We are a busy, established private practice with a long-standing team, modern technology, and a commitment to providing exceptional patient care.

If you’re looking for a position where you can use your skills, be part of a team, and make a real difference in a patient’s experience, we’d love to meet you.

What Your Day Will Look Like

You’ll be an important part of the patient experience from the moment someone calls or walks through our door.

Your responsibilities will include:

• Welcoming patients and creating a warm, professional first impression
• Managing a busy schedule and helping keep the day running smoothly
• Answering multiple phone lines while providing helpful, personal service
• Verifying insurance benefits and helping patients understand their financial options
• Coordinating treatment and helping patients move forward with care
• Collecting payments and assisting with account questions
• Communicating with doctors, hygienists, assistants, and the rest of the front office team
• Helping create the organized, positive environment our patients have come to expect

You’ll Be a Great Fit If You Are…

• Warm and personable — you genuinely enjoy helping people
• Organized and detail-oriented — you don't let the little things fall through the cracks
• Confident and professional — especially when the phones are ringing and the office is busy
• A team player — you understand that a great patient experience takes everyone working together
• A strong communicator — both with patients and coworkers
• Comfortable multitasking without losing your focus or your patience
• Experienced in a dental office and familiar with dental insurance and front desk responsibilities

Why Rockside?

We think where you work matters.

You’ll join an established, respected private practice with a team that has many years of experience working together. We value professionalism, teamwork, patient relationships, and doing things the right way.

We also offer:

• Competitive wages
• Cost-sharing health insurance
• Great dental benefits
• Paid vacation and holidays
• 401(k) retirement plan
• Uniform allowance
• Full-time benefits available at an average of 28+ hours per week
• Additional hours available
• A stable, supportive work environment
• The opportunity to grow your skills in a busy, modern dental practice

The Schedule

We are looking for someone with Monday–Friday availability, including a combination of morning and evening hours, with occasional Saturdays as part of our rotating schedule.

Ready for a Change?

We’d love to meet you.

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