Dental Receptionist

DirectDental; Middletown Township (NJ); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive salary with growth

Comprehensive benefits package

Flexible scheduling

Excellent work/life balance

Professional development

Team-oriented culture

Job summary

DirectDental is seeking a friendly Dental Receptionist to manage front desk operations and ensure a smooth, positive patient experience. You will greet patients, check in, schedule and confirm appointments, verify and update insurance information for accurate billing, and handle phone inquiries with a professional demeanor.

You’ll maintain HIPAA-compliant records and support referrals and pre-authorizations as needed.

Qualifications

• Experience in a dental or healthcare front desk role preferred.
• Proficiency with dental practice management software such as Dentrix or Denticon.
• Knowledge of dental insurance billing and coding preferred.
• Treatment planning and coordination experience appreciated but not required.

Responsibilities

• Greet and check in patients warmly and professionally.
• Schedule, reschedule, and confirm patient appointments to optimize the provider's schedule.
• Verify and update patient insurance information for accurate billing and claims processing.
• Answer phone calls promptly and route inquiries to the appropriate team member.
• Maintain and organize patient records in HIPAA-compliant manner.
• Coordinate referrals and pre-authorizations as needed.
• Monitor and manage the office schedule to minimize downtime and boost productivity.
• Support office marketing efforts by discussing promotions and services with patients.
• Explain procedures, costs, and payment options clearly.
• Handle patient payments and post transactions, and manage financial arrangements.

Skills

Dental front desk experience

Dentrix

Denticon

Insurance billing

Communication

Organizational skills

Multitasking

High school diploma

Education

High school diploma or equivalent

Tools

Dentrix

Denticon

Job description

Dental Receptionist

Position Overview:

The ideal candidate will have experience in dental reception and office operation duties. This role is crucial in ensuring the smooth day-to-day operations of the office while maintaining an exceptional patient experience. We offer flexible scheduling, excellent work/life balance, and open to candidates that can work anywhere from one to five days per week!

Key Responsibilities:

• Greet and check in patients warmly and professionally.
• Schedule, reschedule, and confirm patient appointments to optimize the provider's schedule.
• Verify and update patient insurance information, ensuring accurate billing and claims processing.
• Answer phone calls promptly, addressing inquiries or routing calls to the appropriate team member.
• Maintain and organize patient records in compliance with HIPAA standards.
• Assist in coordinating referrals and pre-authorizations as needed.
• Monitor and manage the office schedule to minimize downtime and enhance productivity.
• Support office marketing efforts by discussing promotions and services with patients.
• Explain procedures, costs, and payment options clearly.
• Handle patient payments, post transactions, and manage financial arrangements.

Qualifications:

• Experience in a dental or healthcare front desk role is strongly preferred.
• Proficiency with dental practice management software (e.g., Dentrix, and/or Denticon).
• Knowledge of dental insurance billing and coding preferred.
• Treatment planning and coordination experience preferred but not required.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent; additional certifications or training in dental administration is a plus.

Benefits:

• Competitive salary with potential for long-term growth.
• Comprehensive benefits package including paid time off and 401k.
• Flexible scheduling
• Excellent work/life balance
• Opportunities for professional development and training.
• A positive and team-oriented workplace culture.

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO

Compensation:

• $18-$30/hour