Dental Receptionist

Diamond Braces; Berlin Township (NJ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Holidays

Job summary

Diamond Braces in West Berlin, NJ is seeking a Dental Receptionist to be the first point of contact for patients, delivering exceptional customer service and guiding them through treatment decisions.

This full‑time role offers starting pay at $19+ per hour, performance‑based bonus potential, comprehensive health, dental and vision benefits, a 401(k) with company match, paid time off and holidays, and opportunities for professional growth and leadership within the practice.

Qualifications

• Strong communication and customer service experience.
• Ability to engage with patients and explain options clearly.
• Willingness to learn orthodontic basics and sales process.

Responsibilities

• Build trust with patients and understand their needs.
• Welcome patients with a warm, professional demeanor.
• Lead conversations about treatment benefits and pricing options.

Skills

Customer service

Sales

Communication skills

Reception duties

Team oriented

Job description

200 N Route 73
West Berlin, NJ 08091, USA

Description

What’s In It for You

Turn your communication and customer service skills into a career with real earning and growth potential.

At Diamond Braces, you’ll receive:

Starting pay at $19+

Performance-based bonus potential

Full health, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Comprehensive sales and orthodontic training

Opportunities for professional development

A clear path to leadership and internal promotion

The opportunity to build valuable sales, communication, customer service, and relationship-building skills

No dental experience? No problem. If you have strong communication skills, confidence, adaptability, and the desire to succeed, we’ll teach you the orthodontic side of the business.

Turn Smiles Into Sales

This is not a traditional front desk position.

As a Dental Receptionist at Diamond Braces, you will be one of the first people our patients meet and an important part of helping them confidently move forward with orthodontic treatment.

This role combines customer service, patient coordination, relationship building, and consultative sales to create an exceptional patient experience while helping drive office growth.

What You’ll Do

Build Trust: Create an immediate connection with patients and understand their needs through active listening.

Welcome Patients: Create a warm, professional, and positive experience from the moment patients enter the office.

Lead Patient Conversations: Explain treatment benefits clearly and tailor your approach to each patient.

Present Financial Options: Discuss pricing and payment options confidently and transparently.

Handle Objections: Address concerns with empathy, emotional intelligence, and problem-solving skills.

Support Treatment Acceptance: Help patients feel comfortable and confident moving forward with treatment.

Manage Office Flow: Maintain organized scheduling and adapt quickly in a fast-paced environment.

Collaborate With the Team: Work closely with doctors, clinical teams, and office leadership to deliver a seamless patient experience.

Who We’re Looking For

You may be a great fit if you are:

A strong communicator who enjoys connecting with people

Comfortable discussing pricing and financial decisions

Motivated by goals, results, and bonus opportunities

Confident handling objections and helping patients make informed decisions

Positive and resilient in a fast-paced environment

Adaptable and comfortable when priorities change

Organized, accountable, and team-oriented

Experienced in sales, retail, hospitality, fitness, customer service, reception, or another customer-facing environment

Interested in building a long‑term career and growing into leadership

Who We Are

Diamond Braces is one of the fastest-growing orthodontic organizations in the country.

We don’t just straighten teeth. We help transform smiles and lives by providing affordable orthodontic care and an exceptional patient experience.

Our team is built around energy, accountability, growth, and creating an environment where both patients and employees can succeed.

Schedule

Full‑time position

Evening availability required

Some Saturdays required

Schedule flexibility is essential

Why This Role Stands Out

This is more than a traditional receptionist role.

You’ll be building real sales and customer service skills, helping patients navigate important decisions about their care, contributing directly to office growth, and gaining experience that can lead to future leadership opportunities within Diamond Braces.

Diamond Braces is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.