Patient Care Coordinator/Receptionist

Shared Practices Group; Missouri; Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Shared Practices Group is seeking a Dental Front Desk Coordinator to create a welcoming, organized front-office experience for patients. The role emphasizes patient communication, scheduling, and administrative support to keep daily operations running smoothly.

Responsibilities include greeting patients, answering calls, explaining appointment details, and maintaining a calm environment. The position supports front and clinical teams with documentation, scheduling, and general office tasks.

Formación

• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers, scheduling software, and basic office technology.
• Professional appearance and demeanor.

Responsabilidades

• Greet patients and assist with check-in and check-out.
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone.
• Communicate appointment details, office policies, and general visit flow.
• Support a positive and calm environment for patients throughout their visit.
• Schedule, confirm, reschedule, and follow up on patient appointments.
• Maintain an organized and optimized schedule to support provider productivity.
• Coordinate recall, follow-ups, and unscheduled treatment appointments.
• Assist with daily office flow and communication between front and clinical teams.
• Maintain accurate patient records and documentation in the practice management system.
• Ensure patient forms and information are completed and up to date.
• Support general administrative tasks including data entry, filing, scanning, and correspondence.
• Maintain a clean, organized, and professional front desk and reception area.

Conocimientos

Customer service

Interpersonal communication

Organizational skills

Multitasking

Herramientas

Scheduling software

Descripción del empleo

Description

Job Title: Dental Front Desk Coordinator / Dental Receptionist
Position Summary
The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities

Patient Experience & Communication

• Greet patients warmly upon arrival and assist with check-in and check-out
  
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
  
• Communicate appointment details, office policies, and general visit flow
  
• Support a positive and calm environment for patients throughout their visit
  

Scheduling & Office Flow

• Schedule, confirm, reschedule, and follow up on patient appointments
  
• Maintain an organized and optimized schedule to support provider productivity
  
• Coordinate recall, follow-ups, and unscheduled treatment appointments
  
• Assist with daily office flow and communication between front and clinical teams
  

Administrative & Records Support

• Maintain accurate patient records and documentation in the practice management system
  
• Ensure patient forms and information are completed and up to date
  
• Support general administrative tasks including data entry, filing, scanning, and correspondence
  
• Maintain a clean, organized, and professional front desk and reception area
  

M-TH 8-5, Friday 8-2

$18 - $22 an hour

Requirements

Required Skills & Qualifications

• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers, scheduling software, and basic office technology
• Professional appearance and demeanor