Onsite Equipment Support & Solutions Specialist

Ultradent Products Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Health Savings Account

401K with employer matching

Job summary

Ultradent Products Inc. is seeking an Equipment Concern Representative for our Equipment Customer Service Support team. This onsite day-shift role focuses on resolving equipment-related questions, documenting issues, and guiding customers through repair processes.

You will collaborate with internal teams, document details across systems, and help identify process improvements to enhance product quality and service. Background check and drug test apply.

Qualifications

• In-person role requires strong attendance and dependability.
• Positive attitude and ability to work well with others.
• Comfortable with change and shifting priorities.
• Strong attention to detail in documentation and processes.
• Ability to type quickly and accurately.
• Comfortable working across multiple systems simultaneously.
• Ability to manage multiple priorities in a fast-paced environment.
• Clear, professional communication with customers and teammates.
• Self-motivated and able to take ownership of work.
• Solid problem-solving and critical thinking skills.
• Background check and drug test may follow offer.

Responsibilities

• Answer inbound and outbound calls, emails, and tickets related to equipment repairs and inquiries.
• Guide customers on service expectations and next steps.
• Manage repairs and returns, coordinating with vendors as needed.
• Partner with cross-functional teams to solve problems and support customers.
• Accurately document and track work across multiple systems.
• Identify opportunities to improve processes and how we operate.

Skills

Attendance

Positive attitude

Adaptability

Attention to detail

Typing speed

Multi-system navigation

Prioritization

Communication

Self-motivation

Problem solving

Job description

Ultradent Products Inc. is seeking an Equipment Concern Representative for our Equipment Customer Service Support team. This onsite day-shift role focuses on resolving equipment-related questions, documenting issues, and guiding customers through repair processes.

You will collaborate with internal teams, document details across systems, and help identify process improvements to enhance product quality and service. Background check and drug test apply.