Dental Practice Operations Leader

Riccobene Associates Family Dentistry; Concord (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

PTO

401(k)

Leadership development

Job summary

Riccobene Associates Family Dentistry in Concord, NH seeks an Office Manager to own the entire practice—front office and clinical—and run it in true partnership with the doctors. Your goal is a full, productive schedule: every chair, every provider, every day, with the team working as one.

You will lead scheduling, staffing, payroll approvals, and AR/insurance follow-up, while partnering with dentists to hit production targets and provide outstanding patient care.

Qualifications

• 3+ years of dental office management experience.
• Experience leading both front office and clinical team members, including hiring, coaching, and corrective action.
• Proven results driving provider schedules, production, and collections.

Responsibilities

• Own the schedule for dentists, hygienists, and specialists.
• Schedule to daily production goals, not just fill time slots.
• Review tomorrow’s and next week’s schedules daily, and fix gaps before they happen.
• Fill openings and cancellations the same day, and keep a working short-call list.
• Manage recare, confirmations, and unscheduled treatment so patients don’t fall off the books.
• Make sure patients are scheduled for their next visit before they leave the chair.
• Track schedule utilization, no-shows, and same-day treatment, and act on the trends.
• Lead, coach, and hold accountable every team member: patient coordinators, dental assistants, hygienists, and support staff.
• Recruit, interview, onboard, and train in partnership with HR.
• Manage staffing, time and attendance, and payroll approvals.
• Manage staffing call-outs to ensure productive team is available and ready to work.
• Run morning huddles and team meetings that keep everyone focused on the day’s goals.
• Ensure clinical operations run smoothly: room turnover, sterilization flow, supplies, and staffing to the schedule.
• Own production, collections, case acceptance, and new patient growth.
• Oversee treatment presentation and financial arrangements, and step in on complex cases.
• Manage accounts receivable, insurance follow-up, and over-the-counter collections.
• Resolve patient concerns before they become complaints.
• Ensure compliance with OSHA, HIPAA, and company policies.
• Control supply and operating costs.

Skills

Office management

Leadership

Scheduling

Payroll

Accounts receivable

Denticon

Tools

Denticon

Job description

Riccobene Associates Family Dentistry in Concord, NH seeks an Office Manager to own the entire practice—front office and clinical—and run it in true partnership with the doctors. Your goal is a full, productive schedule: every chair, every provider, every day, with the team working as one.

You will lead scheduling, staffing, payroll approvals, and AR/insurance follow-up, while partnering with dentists to hit production targets and provide outstanding patient care.