Dental Practice Operations Lead

Paycom; Cary (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Paycom is seeking an Experienced Office Manager (AOM) to support daily operations in Cary, NC. You will help ensure smooth business operations, communicate effectively, and maintain confidentiality while keeping the office on track.

Responsibilities include coordinating schedules, assisting with hygiene exams, using the PMS, handling insurance and billing questions, and guiding front desk staff. This role requires reliability, a positive attitude, and strong customer service skills.

Qualifications

• Strong communication skills and ability to interact professionally with patients and staff.
• Exceptional organizational and time-management abilities to balance front desk activities with clinical support.
• Proven customer-service mindset and ability to manage multiple tasks in a fast-paced dental office.

Responsibilities

• Monitor patient flow, appointments, and seating times to optimize schedules.
• Assist with room turnover and instrument sterilization between patients.
• Address patient concerns and coordinate hygiene exams with doctors in a timely manner.
• Support staff with PMS usage, billing questions, and insurance verification as needed.
• Train front desk staff on office processes, closing, and financial plans.

Skills

Communication

Organization

Time management

Customer service

Teamwork

Tools

Practice management software (PMS)

Job description

Paycom is seeking an Experienced Office Manager (AOM) to support daily operations in Cary, NC. You will help ensure smooth business operations, communicate effectively, and maintain confidentiality while keeping the office on track.

Responsibilities include coordinating schedules, assisting with hygiene exams, using the PMS, handling insurance and billing questions, and guiding front desk staff. This role requires reliability, a positive attitude, and strong customer service skills.