Dental Practice Manager: Lead Operations & Team Growth

The Smilist; Syosset (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package including health, and

Job summary

The Smilist in Syosset, NY is seeking a dynamic Practice Manager to lead our dental office operations. You will supervise staff, optimize scheduling, and ensure exceptional patient care in a fast-paced, high-end environment.

Ideal candidates have 3+ years of dental management, experience with Dentrix, and a strong business mindset. You will drive growth, manage budgets, and coach a team to deliver outstanding service.

Qualifications

• 3+ years of management experience in a dental setting.
• Prior experience with Dentrix is strongly preferred.
• Strong ability to lead, coach, and motivate a team to achieve success.
• Exceptional patient care and customer service skills.
• Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals.
• Ability to adapt, multitask, and step into various roles as needed to support the team.
• A proactive and solution-oriented mindset with the ability to navigate challenges effectively.
• A motivated professional looking for long-term growth within an expanding company.

Responsibilities

• Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow.
• Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.
• Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.
• Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.
• Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.
• Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.
• Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.
• Monitor performance, provide feedback, and conduct performance reviews for all team members.
• Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.
• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.
• Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.
• Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.
• Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.
• Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.
• Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.
• Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.
• Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice’s online presence, social media, and local advertising.
• Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.
• Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.
• Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.

Skills

Management experience

Dentrix

Leadership

Patient care

Business acumen

Multitasking

Problem solving

Growth mindset

Tools

Dentrix

Job description

The Smilist in Syosset, NY is seeking a dynamic Practice Manager to lead our dental office operations. You will supervise staff, optimize scheduling, and ensure exceptional patient care in a fast-paced, high-end environment.

Ideal candidates have 3+ years of dental management, experience with Dentrix, and a strong business mindset. You will drive growth, manage budgets, and coach a team to deliver outstanding service.