Dental Practice Manager: Lead Operations & Patient Experience

Juniper Services; Boise (ID); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Job summary

Value Dental Boise is seeking an experienced Dental Practice Manager responsible for overseeing the day-to-day operations of a dental practice, ensuring efficient workflows, exceptional patient experiences, and a productive team environment.

The role focuses on staff management, scheduling, patient relations, insurance and billing coordination, compliance, inventory management, and financial oversight, with a strong emphasis on improving operational efficiency and practice growth.

Qualifications

• High school diploma or equivalent required; associate/bachelor’s preferred.
• 3–5 years dental office experience with 1–2 years in a leadership role.
• Knowledge of dental terminology and insurance processes.
• Proficiency in dental practice management software (Dentrix, Eaglesoft, Open Dental).
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Oversee daily practice operations and patient flow.
• Manage, train, schedule, and support administrative and clinical staff.
• Coordinate patient scheduling, treatment coordination, and customer service.
• Oversee insurance, billing, collections, and accounts receivable.
• Monitor practice finances, productivity, and key performance goals.
• Ensure compliance with HIPAA, OSHA, infection control, and state regulations.
• Manage supplies, inventory, vendors, equipment, and office facilities.
• Address patient concerns and resolve operational issues.
• Implement policies and workflow improvements to support practice growth and efficiency.
• Partner with dentists and staff to maintain high-quality patient care and a positive workplace.

Skills

Staff management

Scheduling

Patient relations

Insurance processes

Billing coordination

Compliance

Inventory management

Financial oversight

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Value Dental Boise is seeking an experienced Dental Practice Manager responsible for overseeing the day-to-day operations of a dental practice, ensuring efficient workflows, exceptional patient experiences, and a productive team environment.

The role focuses on staff management, scheduling, patient relations, insurance and billing coordination, compliance, inventory management, and financial oversight, with a strong emphasis on improving operational efficiency and practice growth.