Dental Practice Manager

Dental Illusions; Houston (TX); On-site; USD 85,962,000 - 103,155,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

Paid holidays

Dental care for you and family

AADOM membership support

Continuing education allowance

Early Monday–Friday schedule

No weekends

Flexible start date

Job summary

Dental Illusions in Houston is seeking an experienced Office Manager to lead the dental team and manage the business side of a patient-centered practice. You will work closely with the practice owner, supervise staff, and handle front desk activities, insurance, and scheduling in a fast-paced environment.

The role emphasizes a hands-on leadership approach with an early Monday–Friday schedule, no weekends, and an emphasis on whole-person health and patient education.

Qualifications

• 3+ years of dental office management experience, including supervising staff.
• Strong PPO insurance knowledge: benefits verification, claims, EOBs and AR follow-up.
• A proven track record of meeting schedule and collection goals.
• Experience hiring, coaching and leading a team.
• Experience with dental practice management software such as Oryx, Dentrix, Eaglesoft, Open Dental or similar.
• Comfort discussing treatment costs with patients clearly and honestly.
• Genuine interest in whole-person health and patient education.
• Organized, data-driven and a warm communicator.
• Comfortable leading the team while also working the front desk.

Responsibilities

• Lead the team. Hire, train and develop our team members. Set clear expectations, hold people accountable, and build a positive, dependable culture.
• Work the front office. Greet and check in patients, answer phones, schedule appointments and handle payments alongside the team, especially during busy times.
• Run morning huddles. Review the schedule, open time and patient needs so each day runs smoothly.
• Keep the schedule full. Fill openings, reduce no-shows and cancellations, and follow up on unscheduled treatment and overdue hygiene patients.
• Own insurance and collections. Verify benefits, explain coverage and EOBs clearly, oversee claims and manage accounts receivable.
• Guide financial conversations. Review costs and payment options for treatment the doctor recommends, helping patients make informed decisions.
• Manage the business. Track production, collections, case acceptance and new patients, review monthly results, and bring ideas for growth.
• Protect the patient experience. Handle concerns with patience and care.

Skills

Office management

Staff supervision

PPO insurance knowledge

Hiring & coaching

Dental software

Tools

Oryx

Dentrix

Eaglesoft

Open Dental

Job description

Early Schedule. No Weekends.

$30–36/hour + quarterly bonus | Full-Time | Monday–Friday, early hours | On-Site.

ABOUT OUR PRACTICE:

Dentistry that looks at the whole person.

We are a well-established dental practice in Houston with hundreds of 5-star patient reviews, and we do dentistry differently. We look at the whole person, not just the tooth. That means paying attention to overall health, choosing materials carefully, and preparing patients well before treatment so it lasts. We take the time to educate every patient, so they understand their options and make their own decisions. We never pressure patients, and we'll recommend doing less when less is the right answer.

We run a modern, digital office. Our team is small and close-knit. Patients are known by name, and the doctor who explains the plan is the one who does the work.

We're looking for an Office Manager who believes in this kind of care and wants to build the business side of a practice that puts patients' health first.

THE ROLE:

A hands-on leadership position.

This is a hands-on leadership position, not an entry-level role. You'll work directly with the practice owner as his right hand, with real authority to run the office day to day. You'll also be an active part of the front office, working alongside the team with patients, phones and scheduling. Our early schedule usually leaves your afternoons open for school pickup, errands and life outside work, though some days may run later when the office needs it.

WHAT YOU'LL DO:

• Lead the team. Hire, train and develop our team members. Set clear expectations, hold people accountable, and build a positive, dependable culture.
• Work the front office. Greet and check in patients, answer phones, schedule appointments and handle payments alongside the team, especially during busy times.
• Run morning huddles. Review the schedule, open time and patient needs so each day runs smoothly.
• Keep the schedule full. Fill openings, reduce no-shows and cancellations, and follow up on unscheduled treatment and overdue hygiene patients.
• Own insurance and collections. We are a fee-for-service practice that also accepts most PPO plans. You'll verify benefits, explain coverage and EOBs clearly, oversee claims and manage accounts receivable. This is a shared responsibility with the team.
• Guide financial conversations. Review costs and payment options for treatment the doctor recommends, helping patients make informed decisions without pressure.
• Manage the business. Track production, collections, case acceptance and new patients, review monthly results, and bring ideas for growth.
• Protect the patient experience. Handle concerns with patience and care. Many of our patients come to us after disappointing experiences elsewhere, and every one should leave feeling heard.

YOUR FIRST 90 DAYS:

• Audit accounts receivable and build a plan to resolve aging balances.
• Work the unscheduled-treatment list and bring patients back into care.
• Get the hygiene schedule to 90%+ booked.

WHAT WE'RE LOOKING FOR:

• 3+ years of dental office management experience, including supervising staff.
• Strong PPO insurance knowledge: benefits verification, claims, EOBs and AR follow-up.
• A proven track record of meeting schedule and collection goals.
• Experience hiring, coaching and leading a team.
• Experience with dental practice management software such as Oryx, Dentrix, Eaglesoft, Open Dental or similar.
• Comfort discussing treatment costs with patients clearly and honestly.
• Genuine interest in whole-person health and patient education.
• Organized, data-driven and a warm communicator.
• Comfortable leading the team while also working the front desk.

WHAT WE OFFER:

• $30–36/hour based on experience.
• Quarterly bonus based on collections and schedule goals.
• Paid time off and paid holidays.
• Dental care for you and your family.
• Paid AADOM (American Association of Dental Office Management) membership and support toward AADOM professional credentials.
• Continuing education allowance.
• Early Monday–Friday schedule with afternoons typically free, occasional later days as needed, and no weekends.
• Flexible start date, so you can give proper notice to your current employer.
• A doctor who values leadership, invests in his team, and gives you the authority to run the office.

To protect everyone's privacy, the practice name will be shared with qualified candidates after initial screening. We're happy to work with your timeline and will keep your application confidential.

We are an equal opportunity employer and welcome applicants of all backgrounds.