Dental Practice Lead | Operations & Patient Experience

Bright Direction Dental; Traverse City (MI); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Medical, dental, vision, and life-ins

Paid time off

Holiday pay

401(k) with company match

Job summary

Garfield Dental Group in Traverse City, MI seeks a Full-Time Practice Lead to manage day-to-day operations, lead front desk staff, and support clinical teams. The role focuses on patient experience, staff accountability, and financial health of the office.

The ideal candidate is organized, communicative, and professional, with experience in a dentalfront desk/administrative setting. Collaboration with the Area Manager is required to drive performance and schedules.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.

Responsibilities

• Assume responsibility for the day-to-day success and performance of the practice.
• Maintain visibility into all staff roles, responsibilities, and task completion.
• Lead daily morning huddles and ensure preparedness of schedules, metrics, and priorities.
• Schedule and lead monthly staff meetings in partnership with the Area Manager.
• Partner with Area Manager to conduct staff performance reviews.
• Train and onboard new team members.
• Approve staff time off requests.
• Coordinate coverage for vacations, illnesses, and unexpected absences.
• Partner with Area Manager on staffing needs and workload balance.
• Monitor and drive production and collection goals for the practice.
• Process payroll and ensure timekeeping accuracy.
• Track production, collections, hygiene performance, treatment acceptance, and appointment failures.
• Manage outstanding accounts receivable and oversee collections efforts.
• Ensure accurate end-of-day balancing and timely cash deposits.
• Partner with Operations Team to manage building or facility issues and coordinate maintenance or vendor services.
• Partner with Operations Team to maintain and monitor schedules to ensure staffing is appropriate. Partner with area manager when needed.
• Greet and check in patients in a professional and welcoming manner.
• Answer phones and manage patient communications.
• Schedule, confirm, and adjust appointments.
• Meet with new patients to review treatment plans and financial options.
• Post patient charges and collect payments accurately.
• Verify chart entries for completeness and accuracy.
• Prepare route slips and daily documentation.
• Work recall lists and unscheduled treatment plans.
• Ensure end-of-day financial reconciliation is completed

Skills

Front desk experience

Organizational skills

Communication skills

Dental terminology knowledge

Dental software proficiency

Multitasking

Education

High school diploma or equivalent

Job description

Garfield Dental Group in Traverse City, MI seeks a Full-Time Practice Lead to manage day-to-day operations, lead front desk staff, and support clinical teams. The role focuses on patient experience, staff accountability, and financial health of the office.

The ideal candidate is organized, communicative, and professional, with experience in a dentalfront desk/administrative setting. Collaboration with the Area Manager is required to drive performance and schedules.