Dental Front Desk & Patient Experience Coordinator

Bright Direction Dental LLC; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

401(k) with company match

Job summary

Garfield Dental Group in Traverse City, MI is seeking a friendly Full-Time Front Desk Coordinator to oversee front desk activities, greet patients, schedule appointments, answer calls, verify insurance, and support a smooth patient experience.

The successful candidate will work with dental staff, maintain patient records, handle registrations, manage payments, and assist with collections, contributing to an organized, patient-centered office.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational abilities and multitasking.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and direct inquiries to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability; send reminders and manage cancellations.
• Maintain accurate patient records and handle registrations and check-in/check-out processes.
• Process and verify insurance information; collect and record payments; assist in aged receivables collections.

Skills

Front desk experience

Communication skills

Organizational skills

Dental terminology knowledge

Education

High school diploma or equivalent

Tools

Dental software

Job description

Garfield Dental Group in Traverse City, MI is seeking a friendly Full-Time Front Desk Coordinator to oversee front desk activities, greet patients, schedule appointments, answer calls, verify insurance, and support a smooth patient experience.

The successful candidate will work with dental staff, maintain patient records, handle registrations, manage payments, and assist with collections, contributing to an organized, patient-centered office.