Dental Patient Experience Front Desk Lead

Godental365; Salem (NH); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Generous Compensation

Health and Vision Insurance

401(k) Retirement Plan with Matching

Paid Time Off

In-house Dental Program

Fringe Benefits

Job summary

Dental365, through Stiles Family Dentistry in New Hampshire, seeks a Front Desk Coordinator to enhance the patient experience by greeting clients, answering calls, and scheduling appointments with accuracy.

You will also manage new patient records in Denticon, verify insurance eligibility, collect co-pays, and address billing inquiries while supporting the Practice Manager in daily operations.

Qualifications

• Resume showing a consistent, stable employment history.
• Exceptional organizational skills to manage multiple tasks efficiently.
• Flexibility to adapt to varying schedules as required.
• Strong interpersonal communication skills.

Responsibilities

• Warmly greet and welcome patients with concierge care.
• Answer phones promptly and respond to messages.
• Manage schedules: input and confirm patient appointments.
• Enter new patient records and update ledgers with precision (Denticon).
• Collect co-payments and verify insurance eligibility (PPO/FFS).
• Respond to patient billing or financial inquiries, directing to appropriate departments.
• Assist with various office duties as directed by the Practice Manager.

Skills

Organizational skills

Communication skills

Flexibility

Customer service

Tools

Denticon

Job description

Dental365, through Stiles Family Dentistry in New Hampshire, seeks a Front Desk Coordinator to enhance the patient experience by greeting clients, answering calls, and scheduling appointments with accuracy.

You will also manage new patient records in Denticon, verify insurance eligibility, collect co-pays, and address billing inquiries while supporting the Practice Manager in daily operations.