Dental Patient Experience Coordinator 1

Harrisonburg Community Health Center Inc; Harrisonburg (VA); On-site; USD 22,000 - 23,000; Full time

Job summary

Harrisonburg Community Health Center Inc. is seeking a Patient Experience Coordinator to greet patients, answer calls, and organize records at our Harrisonburg health center.

The role supports a patient-centered environment by handling intake, verifying demographics and insurance, and coordinating with multiple departments to ensure a smooth visit. Candidates should have a high school diploma, strong typing, and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Dental Front Desk experience preferred.
• Fluent in another language preferred.
• Ability to multitask and organize patient information.
• Proven typing skills.

Responsibilities

• Answer phones and locate/organize patient records.
• Collaborate with all departments to support patient care.
• Maintain patient demographics and insurance records.
• Verify demographics, insurance, and sliding scale eligibility.
• Check in patients and prepare them for interactions.
• Serve as liaison between medical staff and patients.
• Organize clinic calendars and support scheduling.

Skills

Typing skills

Multitasking

Interpersonal skills

Organization

Phone handling

Bilingual (other language)

Education

High school diploma

Tools

Microsoft Office

Data entry software

Job description

Join our mission to provide patient-centered healthcare that is accessible and affordable for all.Pay Range- $16-$17 per hourPosition SummaryA Patient Experience Coordinator at the Healthy Community Health Center is a vital part of providing patient-centered healthcare that is accessible and affordable for all. Our Patient Experience Coordinators are part of a friendly and energetic team of professionals who support the health center in achieving patient centered medical care. The Patient Experience Coordinator is crafts a patients first impression through the phone or upon arriving at the health center.ResponsibilitiesAnswering phones, locating and organizing patient records, and working collaboratively with all departments within the Health Center.Maintaining patient demographics and insurance records.Answering preliminary non-medical questions for patients.Organizing clinic calendars.Check in patients.Verifying demographics, insurance and sliding scale eligibility.Serving as a liaison between medical professionals and patients.Prepare the patients to have a successful interaction with the Health Center.Other responsibilities as assigned.Required Skills and AbilitiesTeam members are expected to demonstrate successful professional practices, patient care coordination, ethical accountability, and the preservation of patient and staff confidentiality.Must be able to organize patient information.Basic addition and subtraction mathematics skills.Proven typing skills.Ability to multitask such as: answering phones, greeting patients, entering information in a computer system.Possess good interpersonal skills.Able to work effectively with co-workers and the public.Education and ExperienceHigh school diploma or equivalentDental Front Desk experience preferredFluent in another language other than English preferredPhysical RequirementsSedentary work includes sitting for long periods of time.Light work, lifting up to 10 pounds.Vocal communication is required for expressing or exchanging ideas by means of the spoken word.Hearing is required to perceive information at normal spoken word levels.Visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.Regular contact with staff members and general public is required.Work LocationYou may be required to travel to any of our sites as part of your responsibilities at any time.