Dental Receptionist - Spanish speaking

Neighborhood-Health-Center; Hillsboro (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

20 days PTO (full-time)

9 paid holidays

Health/Dental/Vision insurance

401k with employer match

Employer-paid disability insurance

Employee assistance program (EAP)

Job summary

Neighborhood Health Center in Portland, OR seeks a Spanish-speaking Dental Receptionist to join our patient-centered dental team. You will provide welcoming front-desk service, schedule appointments, collect demographics and insurance data, and support patients in navigating EPIC Wisdom.

We value teamwork, compassion, and accuracy. The role is on-site, full-time, non-exempt, with benefits including health insurance, PTO, holidays, and a supportive work culture that has earned top workplace

Qualifications

• High school diploma or equivalent required.
• Minimum one year of fast-paced customer service experience.
• Epic or EHR experience preferred.
• Spanish fluency required.
• Basic knowledge of dental terminology preferred.
• Ability to maintain confidentiality per HIPAA.

Responsibilities

• Welcomes patients and visitors in person or virtually and answers inquiries with a friendly demeanor.
• Gathers visit reason, schedules appointments, and records demographic and financial information in EPIC Wisdom.
• Processes co-payments and reconciles daily deposits.
• Scrubs schedules and patient charts for missing information at check-in.
• Confirms insurance eligibility and coverage information.
• Scans and indexes documents into medical records per policy.
• Assists in new employee training and works collaboratively in a team.

Skills

Customer service

Spanish fluency

Communication skills

Data entry

HIPAA compliance

Teamwork

Education

High school diploma or equivalent

Tools

EPIC Wisdom

Microsoft Office

Job description

Who We Are:Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.Why work with us?We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!Job Title: Spanish-speaking Dental ReceptionistDepartment: DentalReports To: Clinic ManagerWork Type: On-SiteClassification: Full-Time, Non-ExemptLanguage Differential: EligibleSUMMARYThe Dental Receptionist will provide exceptional and compassionate customer service to patients and visitors and demonstrate the values of NHCs mission. The Dental Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.). This position is responsible for collecting and recording patient information when checking patients in and scheduling appointments.Essential Job DutiesWelcomes patients and visitors in person or virtually, and answers inquiries with a friendly demeanor and professionalismGathers visit reason, accurately schedules return visits and confirms in-person and virtual appointments, enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC Wisdom)Checks patients in and verifying that patient information is accurateProcesses co-payments and completes daily deposit reconciliation and assists with bank runsScrubs upcoming schedules and patient charts daily for any missing information, payments due or other information to be collected at check-inConfirms patients’ insurance eligibility and coverage informationScans & indexes documentation into medical records according to NHCs policies and proceduresReceives, documents, and routes messages and to appropriate clinical staffAssists in new employee training on specific tasks, as neededWorks collaboratively in a team environment with a spirit of cooperationPerforms other duties as assignedQUALIFICATIONSEducation and/or ExperienceThis position requires a high school diploma or equivalentAt least one year experience in a fast-paced customer service setting is required, preferably in a dental or healthcare settingPrevious Epic or EHR experience is preferredBasic knowledge of dental terminology is preferredAbility to fluently speak, read, and write in Spanish is requiredKnowledge, Skills, Abilities & BehaviorsAbility to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstancesBasic knowledge of dental terminology and insurance billing termsAbility to enter in data accurately with attention to detailAbility to maintain confidentiality and comply with HIPAA policiesAbility to work in a fast-paced environmentAbility to utilize multiple line telephoneAbility to learn and adapt to changing information and/or policies and proceduresMust be able to display sensitivity to the population and patients servedMust be able to demonstrate a record of reliable attendance and punctualityWorking knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing softwareAbility to proficiently use EPIC Wisdom Electronic Health RecordWORKING CONDITIONSRegularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment.Occasionally stoop and lift or move objects, equipment and supplies weighing approximately 10-20 pounds up to 40-50 pounds.The noise level in the work environment is usually moderate to high.Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.