Dental Patient Experience Coordinator

Touro College & University System; Town of Mount Pleasant (NY); On-site; USD 44,000 - 56,000; Full time

Job summary

Touro College of Dental Medicine seeks a Patient Care Coordinator to manage daily desk operations, assist patients and students, collect payments, and maintain accurate patient records. The role focuses on delivering excellent service from the first phone call to the completion of treatment, while ensuring confidentiality and seamless clinic operations.

The PCC reports to the Director of Clinical Operations and collaborates with the Clinical Practice Leader to support the Group Practice team and

Qualifications

• High school diploma or GED required.
• Experience in a dental office preferred.

Responsibilities

• Check-in patients, update demographics, verify insurance.
• Update appointment book with cancellations and no-shows.
• Monitor student attendance and student/patient roster.
• Process payments and end-of-day closing tasks.
• Support Group Practice with patient care management and weekly reviews.

Skills

Customer service

Attention to detail

Communication

Spanish language

Team collaboration

Data entry

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Office

AxiUm

Job description

Touro College of Dental Medicine seeks a Patient Care Coordinator to manage daily desk operations, assist patients and students, collect payments, and maintain accurate patient records. The role focuses on delivering excellent service from the first phone call to the completion of treatment, while ensuring confidentiality and seamless clinic operations.

The PCC reports to the Director of Clinical Operations and collaborates with the Clinical Practice Leader to support the Group Practice team and