Dental Patient Experience Coordinator

The Smilist; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Professional growth opportunities

Job summary

The Smilist in New York’s Greenwich Village is seeking a Patient Coordinator to welcome patients, manage front desk operations, and support insurance and payments. This role requires strong communication, organization, and a collaborative, patient-first approach.

You will be part of a friendly dental team, with responsibilities spanning scheduling, check-in, and patient flow. The position offers health, dental, and vision benefits along with growth opportunities.

Qualifications

• Experience as a dental receptionist or front desk coordinator.
• Dentrix experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Friendly, professional and patient-focused attitude.
• Collaborative mindset and willingness to contribute to the organization.
• Comfort discussing appointment scheduling, insurance information, and patient payments.

Responsibilities

• Welcome and assist patients: Create a warm, positive first impression and ensure every patient feels welcomed upon arrival.
• Handle front desk communications: Answer calls, direct inquiries, relay messages, and communicate professionally with patients and team members.
• Coordinate patient check-in: Verify information, confirm insurance details, and keep records up to date.
• Support payment collection: Collect payments, communicate balances clearly, and assist with front-office financial transactions.
• Keep the office organized: Maintain accurate administrative records and support daily front-office operations.
• Support the patient schedule: Help coordinate appointments and encourage follow-ups to minimize gaps.
• Partner with the clinical team: Communicate patient arrivals promptly and support scheduling efficiency.
• Contribute to practice growth: Help patients navigate visits and create a lasting patient relationship.

Skills

Dental receptionist

Front desk coordination

Communication

Organizational skills

Multitasking

Dentrix

Tools

Dentrix

Job description

The Smilist in New York’s Greenwich Village is seeking a Patient Coordinator to welcome patients, manage front desk operations, and support insurance and payments. This role requires strong communication, organization, and a collaborative, patient-first approach.

You will be part of a friendly dental team, with responsibilities spanning scheduling, check-in, and patient flow. The position offers health, dental, and vision benefits along with growth opportunities.