Dental Patient Experience Coordinator

Specialty Dental Brands; Boise (ID); On-site; USD 28,000 - 32,000; Full time

Job summary

Specialty Dental Brands in Boise, Idaho is seeking a Patient Coordinator to ensure smooth scheduling, preparation, and follow-up for patient appointments.

This role supports patients throughout their care experience, coordinates communication between providers and patients, and helps with consent forms, imaging, referrals, and insurance authorizations.

The position requires strong organizational and communication skills and a compassionate patient service mindset.

Qualifications

• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
• Previous experience in dental or healthcare scheduling preferred.
• Strong organizational and multitasking skills are essential.
• Excellent communication and patient service skills are required.
• Familiarity with dental practice management software (Dentrix, Eaglesoft) is a plus.

Responsibilities

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
• Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
• Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

Skills

Scheduling

Communication skills

Organizational skills

Patient service

Education

High school diploma

Healthcare-related coursework

Tools

Dentrix

Eaglesoft

Job description

Specialty Dental Brands in Boise, Idaho is seeking a Patient Coordinator to ensure smooth scheduling, preparation, and follow-up for patient appointments.

This role supports patients throughout their care experience, coordinates communication between providers and patients, and helps with consent forms, imaging, referrals, and insurance authorizations.

The position requires strong organizational and communication skills and a compassionate patient service mindset.