Dental Patient Coordinator

Riccobene Associates Family Dentistry; Leland (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Leland, NC is seeking a full-time Patient Coordinator to help the office stay on schedule, book new appointments, enter patient data for billing, and communicate with patients with empathy and efficiency. Daily duties include checking in/out patients, collecting co-payments, balancing registers, and ensuring the front desk team runs smoothly under pressure.

The ideal candidate is reliable, detail-oriented, and comfortable multitasking in a fast-paced

Qualifications

• Must be present by 7:45 am; clinic opens at 8:00 am
• Flexibility to be available before/after hours as needed
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in a fast-paced environment under pressure
• Ability to balance registers
• Strong communication skills
• Maintain ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills; Eaglesoft and/or Denticon knowledge a plus
• Outstanding organization skills
• Independent thinking with teamwork
• Dental front desk experience preferred but not required

Responsibilities

• Welcoming/greeting patients with a professional demeanor
• Checking-in patients and ensuring information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and balancing registers daily
• Ability to multi-task and prioritize under pressure (e.g., patients walking in, phones ringing)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

Skills

Customer service

Communication skills

Multitasking

Scheduling

Cash handling

Empathy

Reliability

Education

HS Diploma or higher

Tools

Eaglesoft

Denticon

Job description

Riccobene Associates Family Dentistryis looking for a full-time Patient Coordinator for our Leland office! Schedule would be Monday-Thursday 7:45am-5pm and Fridays from 7:45am-2pm.

POSITION SUMMARY

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.

KEY COMPETENCIES

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.

• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental front desk experience is preferred, but not required

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

• Competitive Pay
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance