Dental Patient Coordinator (Future Opportunities in the Triangle Area)

Riccobene Associates Family Dentistry; Garner (NC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Garner, NC seeks a Patient Coordinator to support front-office operations by managing scheduling, verifying insurance, processing payments, and maintaining accurate patient data for billing and reporting. This non-clinical role focuses on delivering a positive patient experience while supporting office workflow.

The ideal candidate will excel at multi-tasking in a fast-paced environment, balance registers, greet patients professionally, and collaborate

Qualifications

• Strong front-desk experience and customer service skills.
• Ability to multi-task in a fast-paced medical/dental front office.
• Attention to detail and data accuracy.
• Proficient in scheduling, insurance verification, and payments.
• Excellent communication and professional appearance.

Responsibilities

• Greet and assist patients to create a positive front-office experience.
• Check-in patients and collect necessary information in the management system.
• Process payments and balance registers at day end.
• Check-out patients and coordinate follow-up appointments.
• Run and process practice reports and monitor emails.
• Verify insurance and obtain pre-authorizations when needed.
• Maintain accurate patient data for billing and reporting.
• Escalate issues to the Office Manager and support daily operations.

Skills

Greeting patients

Patient check-in

Billing

Check-out

Reporting

Email monitoring

Insurance verification

Cash handling

Routing

Multitasking

Scheduling

Voicemail management

Office support

Issue escalation

Education

High school diploma or equivalent

Tools

RevenueWell

Job description

Position Summary

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

Position Summary

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

• Greeting and assisting patients professionally to ensure a positive front‑office experience
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking‑out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre-authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same-day or next-day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

Qualifications

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

• Ability to reliably arrive in time to support office opening and scheduled business hours
  • Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
  • Subject to background screening consistent with applicable law and job‑related business needs
  • High school diploma or equivalent
  • Customer Service experience
  • Ability to work in a fast‑paced environment and manage competing priorities
  • Ability to balance registers accurately
  • Strong communication skills
  • Must exhibit ethical conduct & confidentiality
  • High attention to detail and accuracy
  • Strong computer and organization skills
  • Communicates clearly and professionally with patients and team members in person and by phone
  • Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
  • Dental or medical front desk experience preferred

Benefits

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time offVision insurance