Dental Patient Care Coordinator – Scheduling & Relations

Sonrava Health; Hayward (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to welcome patients, coordinate treatment services, and build lasting relationships.

The PCC will greet patients warmly, introduce them to the office, and act as the primary liaison to ensure a smooth visit. Candidates should have strong communication, customer service, and sales skills, with at least a high school diploma and healthcare or dental office experience.

Qualifications

• Minimum of high school diploma or equivalent.
• At least 2 years in customer service, sales, receptionist, or equivalent, preferably in healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationsships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Communication

Sales

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Denticon/Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to welcome patients, coordinate treatment services, and build lasting relationships.

The PCC will greet patients warmly, introduce them to the office, and act as the primary liaison to ensure a smooth visit. Candidates should have strong communication, customer service, and sales skills, with at least a high school diploma and healthcare or dental office experience.