Dental Operations Manager

Hero Practice Services; Colorado Springs (CO); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Monthly bonus

PTO & holidays

Insurance & 401K

Career growth

Job summary

Academy Kids Dental, Vision, & Orthodontics in Colorado Springs, CO, is seeking an Operations Manager to drive financial, patient, and organizational success by leading a diverse team in a pediatric dental, vision, and orthodontic practice. The role reports to the VP of Operations.

The ideal candidate has at least three years of management experience, strong scheduling and staffing skills, and a working knowledge of P&L management.

Qualifications

• Three years of management experience (healthcare, business, retail, or military).
• Flexible availability, including weekends when necessary.
• Experience analyzing and monitoring P&L statements.
• Dental, vision, and/or orthodontic experience a plus.

Responsibilities

• Oversee growth drivers including staffing, scheduling, community outreach and marketing, and referrals.
• Monitor revenue cycle management metrics daily, monthly, and quarterly.
• Ensure smooth execution of scheduling, documentation, billing, and training processes.
• Meet financial targets by understanding drivers and taking actions to maximize results.
• Set clear patient experience expectations and coach teammates on service.
• Train teammates on patient experience and customer service best practices.
• Support mission with high-quality dental, vision, and orthodontic services for underserved children.

Skills

Leadership

P&L analysis

Scheduling

Customer service

Education

Bachelor’s degree preferred

Tools

Excel

PowerPoint

Access

Visio

MS Project

Job description

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Academy Kids Dental, Vision, & Orthodontics in Colorado Springs, CO, is currently seeking an Operations Manager to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.

Pay range: $65,900-$89,000/yr (AND BONUS OPPORTUNITY)

Job Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Bachelor’s degree preferred
• At least three years of experience in management (healthcare, business, retail, or military) or equivalent
• Flexible availability, including weekends when necessary
• Experience analyzing and monitoring P&L statements
• Dental, vision, and/or orthodontic experience a plus
• Availability to work after hours and on weekends when needed
• Ability to summarize information and succinctly communicate analyses verbally and in writing
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project

In addition to the job description, you will be asked to perform other duties that support the business and our mission.