Dental Office Team Member- Cross Trained

Reflection Dental Group; Lombard (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Job summary

Reflection Dental Group in Lombard, IL seeks a dependable Cross-Trained Dental Office Team Member to support both front office operations and clinical assisting duties. The ideal candidate has at least 2 years in a dental or healthcare setting and is willing to learn and adapt to ensure smooth office operations and high patient care.

This role includes greeting patients, scheduling and verifying insurance, assisting with billing, preparing treatment rooms, sterilizing instruments, and

Qualifications

• Minimum 2 years in a dental office or related healthcare environment.
• Experience or willingness to work in both front office and clinical support roles.
• Strong communication, customer service and organizational skills.
• Ability to multitask and adapt to changing office needs.
• Familiarity with insurance verification and patient scheduling preferred.

Responsibilities

• Front Office Duties: Greet patients, schedule appointments, verify insurance, assist with billing, manage phone calls, and protect patient records.
• Clinical Support Duties: Assist dentist and clinical team, prepare treatment rooms, sterilize instruments, maintain supplies, and support patient flow between front office and clinical areas.

Skills

Customer service

Communication

Multitasking

Tools

Eaglesoft

Job description

Cross-Trained Dental Office Team Member

Experience Required: Minimum 2 years
Position Type: Entry-Level / Dental Office Support

Position Overview

We are seeking a dependable, friendly, and motivated cross-trained dental team member to support both front office operations and clinical assisting duties. The ideal candidate has at least 2 years of experience in a dental or related healthcare setting and is willing to learn, adapt, and assist where needed to ensure the office runs smoothly and patients receive excellent care.

Responsibilities

Front Office Duties

• Greet patients and provide a welcoming, professional experience.
• Schedule appointments, confirm visits, and manage incoming phone calls.
• Verify dental insurance and assist with patient billing and payment processing.
• Maintain accurate patient records while protecting confidential information.
• Support daily administrative tasks and coordinate patient flow.

Clinical Support Duties

• Assist the dentist and clinical team during dental procedures, as permitted by training and applicable requirements.
• Prepare treatment rooms and sterilize instruments according to office protocols and applicable infection-control standards.
• Maintain and organize dental instruments, supplies, and equipment.
• Help prepare patients for treatment and provide post-treatment instructions as directed by the dentist.
• Support efficient patient flow between the front office and clinical areas.

Qualifications

• Minimum of 2 years of experience in a dental office or related healthcare environment.
• Experience or willingness to work in both front office and clinical support roles.
• Strong communication, customer service, and organizational skills.
• Ability to multitask and adapt to changing office needs.
• Familiarity with Eaglesoft, insurance verification, and patient scheduling is preferred.
• Knowledge of infection control and sterilization procedures is preferred.
• Reliable, professional, detail-oriented, and committed to patient care.
• Any required dental assisting credentials or certifications must meet applicable state requirements.

Ideal Candidate

The ideal candidate is a team player who takes initiative, enjoys working with patients, and is comfortable supporting multiple areas of a dental practice. We are looking for someone eager to grow professionally and contribute to a positive, collaborative office environment.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off